Celia Shore

Strategic Leadership & Organizational Transformation

• Transformed the internal training team into a strategic Sales Enablement function, establishing new organizational structures, hiring key talent, and implementing Seismic Learn as the central enablement platform.
• Directed a team of 9 direct reports and contractors during organizational changes and workforce reductions.
• Acted as interim leader for the Partner Readiness function, stabilizing the team during headcount reductions and driving revenue-generating workshop strategies.

Sales Excellence & Global Enablement Initiatives

• Led team to design and execute the "New Hire Core + More" program, achieving and sustaining NPS scores exceeding 90/100 and consistently surpassing industry standards for role preparedness.
• Instituted BPO enablement function that developed repeatable, scalable frameworks for BPO enablement (partners including Concentrix and Marketstar), resulting in improved conversion rates and discovery skills across global vendors.

Go-to-Market (GTM) & Product Launch Readiness

• Directed GTM enablement for high-priority product releases and monetization efforts (e.g., Premium & Grow), collaborating with Product Marketing to drive 90-day retention incentives.
• Launched "The Roundup," a monthly strategic program aligning sales, partners, and internal teams on product roadmaps and GTM initiatives, achieving consistently high-value ratings from the field.
• Orchestrated the "Better Together" partnership strategies, aligning enablement efforts across Intuit and Mailchimp to support cross-selling and methodology alignment.

Data-Driven Performance & Innovation

• Spearheaded innovative content creation modalities with team, including engaging asynchronous courses, podcast-style learning, and AI to enhance learner engagement.
• Oversaw the "Gold Standard Demo" proficiency program and "Demolympics," utilizing scorecard metrics to measure and improve seller competence.

• Created nationwide training initiatives and professional development curricula for executive staff and volunteers, enhancing engagement and skill development.
• Established a nationwide virtual onboarding process for volunteers, streamlining orientation.
• Led large-scale annual conferences and recognition events, promoting achievements and strengthening community ties.
• Facilitated community partnerships for staff and volunteers, aligning efforts with mission-critical objectives.
• Implemented and managed an external-facing learning management system, enhancing content and user experience.

• Provided tailored curriculum development and instructional design services across various sectors.
• Led strategic planning sessions and training workshops for diverse organizations.
• Engaged with prominent clients such as American Cancer Society Global Public Health, Vermont Medical Center and Emory School of Nursing.
• Developed innovative instructional strategies that enhanced learning outcomes for clients.

• Designed customized learning solutions for public health leaders, managers, and individuals including virtual, on-demand, and face-to-face offerings.
• Oversaw learning programs from design through evaluation, implementing quality improvement strategies.
• Facilitated strategy meetings and training workshops, enhancing team collaboration and client engagement.
• Led projects and initiatives to strengthen the public health workforce.
• Created innovative tools for learning and information sharing.
• Supported internal team in coaching and skill-building initiatives, strengthening overall team development.

• Created and executed award-winning nationwide virtual curriculum for long-term manager development.
• Developed inaugural onboarding program for transformed nationwide organization of 7000 employees.
• Led and designed training programs for leaders, managers, and individual contributors, focusing on coaching, peer learning, and actionable learning.
• Oversaw Manager Boot Camp, enhancing skills in effective performance conversations.
• Managed South Atlantic Corporate University, facilitating educational programs for 650 staff and volunteers, contributing to organizational growth.