Celia Smith
Los Angeles,CA
Summary
Knowledgeable candidate provides excellent customer service to passengers from all walks of life. Offers directions, answers questions and resolves problems arising on shuttle. Proactive and dependable with excellent work ethic.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Rideshare Driver
Uber And Lyft
03.2021 - Current
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Demonstrated adaptability by adjusting schedules according to changing demand patterns and taking advantage of surge pricing opportunities when available.
Licensed Cosmetologist
Hair By Cece
05.2015 - Current
- Built a loyal clientele base through exceptional customer service and personalized care.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Managed reception duties when necessary, ensuring smooth operations within the salon environment from start to finish during peak hours.
- Maintained a clean and organized work station, ensuring a pleasant salon experience for clients.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Stayed up-to-date on current trends and techniques in cosmetology, incorporating them into daily practices.
- Assisted in inventory management by tracking product usage and placing orders as needed to maintain adequate stock levels.
- Promoted salon offerings through social media channels, reaching new clients and increasing brand visibility online.
- Increased salon revenue through effective upselling of products and services.
Preschool Assistant Teacher
Kidsville Learning Center
04.2022 - 05.2023
- Supervised children during in-classroom activities and on playground.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Supported children''s social and emotional growth by implementing creative play opportunities and group activities.
- Assisted lead teacher in developing age-appropriate curriculum to support child development milestones.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Ensured a safe and nurturing environment for all students by adhering to preschool policies and procedures.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Marketing Assistant
Frozen Solutions
08.2016 - 01.2021
- Created engaging content for Pinterest, Facebook, and Instagram.
- Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Updated spreadsheets with statistical, financial and non-financial information.
Apartment Leasing Consultant
Global Integrity
11.2017 - 02.2019
- Provided exceptional customer service to both current and prospective residents, resulting in high levels of satisfaction and retention.
- Enhanced tenant satisfaction with prompt responses to maintenance requests and effective communication.
- Verified tenant incomes and other information before accepting lease applications.
- Distributed and followed up on tenant renewal notices.
- Increased apartment occupancy rates by conducting engaging property tours and addressing prospective tenants'' concerns.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Worked closely with maintenance staff to expedite repairs or improvements when necessary, maintaining quality living spaces for tenants.
Education
Cosmetologist - Cosmetology
Paul Mitchell The School
Sherman Oaks03.2015
Skills
- Schedule Management
- Excellent navigation
- Patience and understanding
- Customer Service
- Customer Engagement
- Customer Retention
- Efficiency and Time Management
Accomplishments
- Achieved results by completing Task with accuracy and efficiency.
Certification
Cosmetology
Yardi
Fair housing act
Mandated reporter
Timeline
Preschool Assistant Teacher
Kidsville Learning Center
04.2022 - 05.2023
Rideshare Driver
Uber And Lyft
03.2021 - Current
Apartment Leasing Consultant
Global Integrity
11.2017 - 02.2019
Marketing Assistant
Frozen Solutions
08.2016 - 01.2021
Licensed Cosmetologist
Hair By Cece
05.2015 - Current
Cosmetologist - Cosmetology
Paul Mitchell The School