Celia Solorzano
Sanford,NC
Summary
Dynamic leader with a proven track record at El Rolas Restaurant & Bar, adept in business management and Spanish translation. Excelled in enhancing guest experiences and staff development, achieving significant performance improvements. Skilled in multitasking and strategic planning, consistently prioritizing staff and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Restaurant General Manager
El Rolas Restaurant & Bar
07.2018 - Current
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed payroll and timekeeping for 12+ employees, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Maintained facility and grounds to present positive image.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Office Manager/Multi-Line Insurance Agent
Suggs Insurance Agency
02.2012 - 08.2021
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Cross-sold insurance products to existing clients to reach sales targets.
- Met with customers to provide information about available products and policies.
- Educated clients on insurance policies and procedures.
- Finalized sales and collected necessary deposits.
Receptionist
Suggs Tax Service
01.2008 - 04.2011
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted 4 tax professionals prepare reports and presentations for internal or client-related use.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Organized, maintained and updated information in computer databases.
Education
Associate of Science - Business Administration And Management
Central Carolina Community College
Sanford, NC07.2026
High School Diploma -
Central Carolina Community College
Sanford, NC06.2006
Skills
- Spanish translation
- Guest experience oversight
- ALWAYS Positive, professional, & Teamwork
- Staff hiring, scheduling, & training
- POS system
- Business management
- Bookkeeping
- Vendor engagement
- Strategic planning
- Performance improvement
- Security
- Multitasking and prioritization
Timeline
Restaurant General Manager
El Rolas Restaurant & Bar
07.2018 - Current
Office Manager/Multi-Line Insurance Agent
Suggs Insurance Agency
02.2012 - 08.2021
Receptionist
Suggs Tax Service
01.2008 - 04.2011
Associate of Science - Business Administration And Management
Central Carolina Community College
High School Diploma -
Central Carolina Community College
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