Summary
Overview
Work History
Education
Skills
Languages
Work Preference
Timeline
BusinessAnalyst

Celia Thao Duarte Benitez

Financial Care Representative
Schofield,WI

Summary

Dedicated employee with strong customer service, multitasking, and time management abilities. Committed to providing exceptional customer experiences. Proven track record of meeting company needs through consistent and organized practices. Skilled in working under pressure and adapting to new challenges to enhance company reputation. Seeking entry-level opportunities to expand individual experience while facilitating company growth.

Overview

9
9
years of professional experience

Work History

Financial Care Representative

Aspirus
Wausau, WI
01.2024 - Current
  • Receives inbound patient and customer inquiries.
  • Answers questions about billing and collections.
  • Explains financial policies and programs.
  • Establishes payment arrangements.
  • Processes payment transactions.
  • Sends itemizations and correspondence.
  • Manages mail and emails.
  • Coordinates and documents information.
  • Maintains call reports and logs.
  • Verifies benefits.
  • Contacts payers and other third parties.
  • Organizes and relays price estimates.
  • Participates in problem-solving and complaint resolution.
  • Connects customers to other appropriate resources.
  • Responsible for meeting call productivity and quality assurance measures for all customer encounters.
  • Follows standard operating procedures and maintains compliance with HIPAA.
  • Promotes the mission, vision, and values of Aspirus.
  • May participate in quality improvement projects, financial clearance support, and other duties as assigned by Aspirus Revenue Cycle Leadership.

Chiropractic Technician

Bautch Chiropractic
Wausau, WI
03.2023 - 01.2024
  • Greeting patients and recording their medical history and symptoms.
  • Provided information regarding other services offered at the practice.
  • Maintaining accurate records of all treatments, treatments per visit, etc. according to the clinic's policies and procedures.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms for doctors so they can accurately review the progress of each patient's treatment plan.
  • Preparing intake forms to be completed via email or in person.
  • Provided assistance with billing processes including insurance claims submissions.
  • Assisting with general office tasks such as making appointments, answering phones, keeping appointment calendars up to date, etc.
  • Answering high volume phone calls.
  • Follows standard operating procedures and maintains compliance with HIPAA.
  • Checked vital signs such as blood pressure and pulse rate before treatment sessions.
  • Instructed patients on how to properly use therapeutic exercise equipment.
  • Preparing treatment rooms and equipment for patient care.
  • Assisting chiropractors with patient assessments and evaluations.
  • Performing therapeutic procedures such as massage, ultrasound, and electrotherapy.
  • Conducted daily maintenance on equipment including cleaning and sterilizing tools after each use.
  • Administered medications under physician's supervision.
  • Handled general office duties to support administrative staff during peak hours.
  • Supported administrative staff by processing payments.
  • Organized office supplies and restocked when needed.
  • Assisted back office patient processes to reduce office wait times.
  • Assisted in maintaining cleanliness of office areas.
  • Assisting other staff members as needed.

General Laborer Class A-B

Remedy Intelligent Staffing/Kraft Heinz Company
Wausau, WI
09.2021 - 03.2023
  • Load and unload items from machines- conveyors- and conveyances.
  • Operate machinery used in the production process- or assist machine operators.
  • Examine products to verify conformance to quality standards.
  • Start machines or equipment to begin production processes.
  • Remove products- machine attachments- or waste material from machines.
  • Lift raw materials- Lift 50lbs- finished products- and packed items- manually or using manual or powered lifts.
  • Transfer finished products- raw materials- tools- or equipment between storage and work areas of plants and warehouses- by hand or using hand trucks or powered lift trucks.
  • Pack and store materials and products.
  • Dump materials such as prepared ingredients into machine hoppers prior to mixing.
  • Record information- such as the number of products tested- meter readings- or dates and times of product production.
  • Read gauges or charts- and record data obtained.
  • Clean and lubricate equipment.
  • Prepare raw materials for processing.
  • Wash work areas- machines- equipment- vehicles- or products.
  • Break up defective products for reprocessing.
  • Responsible for conducting and documenting quality checks within the required structure such as weight control records- code date check sheets- etc.
  • Perform all other duties as assigned by the Supervisor or Team Leader.
  • Responsible to follow FSQ requirements such as GMPs and other daily/job specific duties to support QRMP.
  • Responsible to follow all company established safety policies and procedures.

General Merchandise Advocate

Target Corporation, General
Schofield, WI
09.2019 - 01.2021
  • Stocking and restocking.
  • Auditing backroom aisles.
  • Salesfloor advocate.
  • Zoning sales floor aisles.
  • Keeping area well ordered.
  • Cashiering when needed.
  • Helping out each department.
  • Answer customers' questions about merchandise and advise customers on merchandise selection.
  • Clean display cases, shelves, and aisles.
  • Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
  • Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
  • Pack customer purchases in bags or cartons.
  • Stamp, attach, or change price tags on merchandise, referring to price list.
  • Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Take inventory or examine merchandise to identify items to be reordered or replenished.

Member Service Representative (Bank Teller)

QPS, Brokaw Credit Union
Weston, WI
11.2018 - 07.2019
  • Member service provider.
  • Answer member questions about products and services.
  • Presented and explained services and products to meet member needs.
  • Customer service.
  • Answer direct phone calls.
  • Handle difficult situations.
  • Count cash, sort cash.
  • Handle cash-ins and cash-outs professionally.
  • Sort confidential files.
  • Data entry.
  • Re-Stocking.
  • Cleaning.
  • Arrange monies received in cash boxes and coin dispensers according to denomination.
  • Balance currency, coins, and checks in cash drawers at the end of shifts and calculate daily transactions using computers, calculators, or adding machines.
  • Carry out special services for customers, such as ordering bank cards and checks.
  • Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
  • Compose, type, and mail customer statements and other correspondence related to issues, such as discrepancies and outstanding unpaid items.
  • Compute financial fees, interest, and service charges.
  • Count currency, coins, and checks received by hand or using a currency-counting machine to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
  • Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
  • Examine checks for endorsements and verify other information, such as dates, bank names, identification of the persons receiving payments, and the legality of the documents.
  • Explain, promote, or sell products or services such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized customer information to tailor recommendations.
  • Identify transaction mistakes when debits and credits do not balance.
  • Inform customers about foreign currency regulations and compute transaction fees for currency exchanges.
  • Issue checks to bond owners in settlement of transactions.
  • Monitor bank vaults to ensure cash balances are correct.
  • Obtain and process information required for the provision of services, such as opening accounts, savings plans, and purchasing bonds.
  • Perform clerical tasks, such as typing, filing, and microfilm photography.
  • Prepare and verify cashier's checks.
  • Process transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.
  • Receive and count daily inventories of cash, drafts, and travelers' checks.
  • Receive checks and cash for deposit, verify amounts, and check the accuracy of deposit slips.
  • Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.
  • Resolve problems or discrepancies concerning customers' accounts.
  • Sort and file deposit slips and checks.
  • Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer.

Office Assistant

University of Wisconsin – Marathon County
Wausau, WI
06.2016 - 06.2017
  • Customer service.
  • Answer and direct phone calls.
  • Sort and distribute mail.
  • Data entry.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Analyze data to determine answers to questions from customers or members of the public.
  • Conduct tours or deliver talks describing features of public facilities, such as a historic site, or national park.
  • Enroll individuals to participate in programs and notify them of their acceptance.
  • Utilizing FERPA, protecting the private information of students, and allowing parents to access and amend their children's educational records.
  • File and maintain records.
  • Greet persons entering the establishment, determine the nature and purpose of their visit and direct or escort them to specific destinations.
  • Hear and resolve complaints from customers or the public.
  • Keep a current record of staff members' whereabouts and availability.
  • Operate telephone switchboard to answer, screen, or forward calls, provide information, take messages, or schedule appointments.
  • Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
  • Perform duties, such as taking care of plants or straightening magazines, to maintain the lobby or reception area.
  • Provide information about the establishment, such as the location of departments or offices, employees within the organization, or services provided.
  • Receive payment and record receipts for services.
  • Schedule appointments, maintain, and update appointment calendars.
  • Transmit information or documents to customers using a computer, mail, or facsimile machine.

Cashier - Internship

Target Corporation
Schofield, WI
09.2015 - 06.2016
  • Operate cash register.
  • Meet and greet customers.
  • Ring up purchases.
  • Stock shelves.
  • Operate cartwheel.
  • Answer customers' questions and provide information on procedures or policies.
  • Assist customers by providing information and resolving their complaints.
  • Cash checks for customers.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Establish or identify prices of goods, services, or admission and tabulate bills using calculators, cash registers, or optical price scanners.
  • Issue receipts, refunds, credits, or changes due to customers.
  • Issue trading stamps and redeem food stamps and coupons.
  • Maintain clean and orderly checkout areas, and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Pay company bills by cash, vouchers, or checks.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Sort, count, and wrap currency and coins.
  • Supervise others and provide on-the-job training.

Front Desk

Country Inns & Suites
Weston, WI
06.2015 - 09.2015
  • Manage the reservation process by taking reservations over the telephone, through emails, and in person.
  • Manage accurate accounting of all rooms.
  • Handle guest check-ins and check-outs appropriately.
  • Compute bills and take payments.
  • Handle payment processing and provided customers with receipts, proper bills, and changes.
  • Answered multi-line phone systems and managed calls by routing to proper extensions or taking messages.
  • Data Entry.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Deposit guests' valuables in hotel safes or safe deposit boxes.
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Issue room keys and escort instructions to bellhops.
  • Verify customers' credit and establish how the customer will pay for the accommodation.
  • Make and confirm reservations.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  • Answer inquiries on hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.

Education

High School Diploma -

DC Everest Senior High School
06.2016

Dental Hygiene

Northcentral Technical College

General Studies

University of Marathon County

Skills

  • Customer Service
  • Computer Skills
  • Proficient with Microsoft Office, Google Docs, the Internet and Social Media
  • Strong organizational and multitasking skills
  • Verbal and Written Communication
  • Time Management
  • Compassionate and yearning to help others
  • Great attention to details
  • Learning job duties quickly
  • Hands on learning
  • Willingness to Learn
  • Heavy Lifting
  • Team Player
  • Safety Procedures
  • Code Compliance
  • Bilingual – Fluent in English and Hmong
  • [State] Driver's License

Languages

English
Native/ Bilingual
Hmong
Professional

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Career advancementWork-life balancePaid time offHealthcare benefitsWork from home optionPaid sick leave401k matchStock Options / Equity / Profit Sharing

Timeline

Financial Care Representative

Aspirus
01.2024 - Current

Chiropractic Technician

Bautch Chiropractic
03.2023 - 01.2024

General Laborer Class A-B

Remedy Intelligent Staffing/Kraft Heinz Company
09.2021 - 03.2023

General Merchandise Advocate

Target Corporation, General
09.2019 - 01.2021

Member Service Representative (Bank Teller)

QPS, Brokaw Credit Union
11.2018 - 07.2019

Office Assistant

University of Wisconsin – Marathon County
06.2016 - 06.2017

Cashier - Internship

Target Corporation
09.2015 - 06.2016

Front Desk

Country Inns & Suites
06.2015 - 09.2015

High School Diploma -

DC Everest Senior High School

Dental Hygiene

Northcentral Technical College

General Studies

University of Marathon County

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Celia Thao Duarte BenitezFinancial Care Representative