CELIA THOMPSON
Tampa,FL
Overview
22
22
years of professional experience
Work History
Medical Assistant
AdventHealth
04.2023 - Current
- Assisted in patient intake and documentation processes, ensuring accurate data entry.
- Prepared examination rooms and maintained sterile environments for patient safety.
- Coordinated with healthcare providers to schedule appointments and manage patient flow.
- Educated patients on treatment plans, medications, and post-visit care instructions.
- Monitored vital signs and recorded patient information to assist in diagnosis and treatment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Trained new staff on office protocols, enhancing team efficiency and compliance.
- Coordinated patient scheduling, optimizing workflow and reducing appointment wait times.
- Managed electronic health records, maintaining accuracy and confidentiality of patient information.
Contract Delivery Driver
Amazon Flex Delivery
04.2021 - 09.2025
- Maintain knowledge of delivery protocols.
- Logs successful and unsuccessful deliveries.
- Meeting tight deadlines and providing quality customer service.
- Skilled at managing time efficiently and effectively in a fast-paced role.
- Foster high brand loyalty by consistently surpassing customer expectations.
- Ensured timely and accurate delivery of packages to designated locations.
- Maintained vehicle cleanliness and operational readiness for daily deliveries.
- Coordinated with logistics teams to resolve issues impacting service quality.
Engagement Specialist
Hiergy Staffing Agency
03.2021 - 12.2021
- Identify and utilize tools designed to improve patients' medical needs.
- Working closely with other medical professionals.
- Actively involving patients to help improve their medical needs.
- Keeping detailed and critical notes on all patients.
- Developed and implemented engagement strategies to enhance candidate experience.
- Collaborated with cross-functional teams to develop innovative strategies for improving patient engagement.
- Conducted regular follow-ups with patients to ensure satisfaction and address any concerns that may arise.
Cashier/Customer Service
Havana Shell Convenient Store
01.2017 - 09.2020
- Positive and friendly service to all customers.
- Maintain a safe and clean work environment.
- Developed strategies for reducing wait times, enhancing overall store efficiency.
- Worked flexible schedule and extra shifts to meet business needs.
- Collecting payment by cash or credit.
- Resolving customer issues and answering questions.
- Managed high-volume transactions during peak hours while maintaining customer satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Clinical Supervisor
Superior Medical Center
08.2011 - 12.2016
- Mentored junior staff, fostering professional development and enhancing team performance.
- Enhanced team collaboration through regular staff meetings, case conferences, and training sessions.
- Collaborated with multidisciplinary teams to develop treatment plans tailored to individual patient needs.
- Analyzed clinical workflows, identifying areas for improvement and implementing effective solutions.
- Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
- Directed clinical operations to enhance patient care and optimize resource utilization.
- Evaluated patient care practices, leading initiatives that increased service quality and efficiency.
- Implemented training programs for medical staff, improving compliance with healthcare regulations.
Medical Assistant
Dr. Gil Mejia
06.2010 - 06.2011
- Managed patient scheduling and appointment coordination efficiently.
- Assisted with medical record maintenance and documentation accuracy.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Assisted in patient examinations, ensuring comfort and accurate documentation.
- Managed patient records using electronic health record (EHR) systems, maintaining confidentiality and accuracy.
- Educated patients on treatment plans and preventive care measures, enhancing patient understanding and compliance.
- Conducted routine laboratory tests and managed sample collections, ensuring timely processing of results.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Medical Assistant, Customer Support Agent, Patient Financial Service Representative
On Assignment Staffing Agency
09.2005 - 05.2010
- Administered patient care and support, ensuring a compassionate environment.
- Assisted healthcare providers with examinations and procedures, enhancing patient experience.
- Analyzed medical records to ensure accurate billing and coding compliance with regulations.
- Collaborated closely with healthcare providers to obtain accurate patient information for proper code assignment.
- Processed medical billing claims using advanced coding systems to ensure accurate reimbursements.
- Reviewed patient records for completeness and accuracy, identifying discrepancies for resolution.
- Administered patient care by preparing examination rooms and assisting with procedures.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Medical Assistant/Customer Service
Florida Heart and Vascular
01.2005 - 09.2005
- Answering inbound calls /making Outbound calls to patients.
- Phlebotomy, prescription refills, dictations on daily basis.
- Referral preparations for the new and existing patients.
Medical Assistant/Lab Technician
The Woman’s Group
08.2003 - 02.2005
- Assisted healthcare providers with patient examinations and procedures, ensuring smooth workflow and patient comfort.
- Collected and documented patient medical histories accurately, enhancing data integrity for clinical assessments.
- Administered medications and vaccinations under physician supervision, adhering to safety protocols and regulations.
- Educated patients on health maintenance and preventive care strategies, fostering informed decision-making about their health.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
- Processed specimens in accordance with established protocols to maintain accuracy and compliance with regulations.
- Maintained inventory of supplies, ensuring availability for efficient daily operations and minimizing disruptions.
Education
Certified Medical Assistant -
Concorde Career College
Tampa, FL06.2002
Skills
- Proficient in Customer Service along with leadership skills
- Microsoft Office EMR/EHR
- Highly self-motivated and goal oriented
- OSHA Certified, CPR Certified, HIPPA
- Complex Problem-solving
- Staff management
- Strategic planning
- Relationship building
- Positive attitude
- Time management
Timeline
Medical Assistant
AdventHealth
04.2023 - Current
Contract Delivery Driver
Amazon Flex Delivery
04.2021 - 09.2025
Engagement Specialist
Hiergy Staffing Agency
03.2021 - 12.2021
Cashier/Customer Service
Havana Shell Convenient Store
01.2017 - 09.2020
Clinical Supervisor
Superior Medical Center
08.2011 - 12.2016
Medical Assistant
Dr. Gil Mejia
06.2010 - 06.2011
Medical Assistant, Customer Support Agent, Patient Financial Service Representative
On Assignment Staffing Agency
09.2005 - 05.2010
Medical Assistant/Customer Service
Florida Heart and Vascular
01.2005 - 09.2005
Medical Assistant/Lab Technician
The Woman’s Group
08.2003 - 02.2005
Certified Medical Assistant -
Concorde Career College