Celia Uscanga Pérez
Yakima
Summary
Dynamic Store Manager at Multimex with a proven track record in enhancing customer satisfaction and driving sales through innovative merchandising and effective team leadership. Skilled in inventory management and employee training, I foster a positive work environment that motivates staff and cultivates strong customer relationships.
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
6
6
years of professional experience
Work History
Store Manager
Multimex
03.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Teller Associate
Multiservicios
05.2023 - 11.2023
- Consistently met or exceeded individual performance metrics set forth by management, contributing positively to overall branch success.
- Promoted digital banking solutions to customers, driving increased adoption of online and mobile banking platforms.
- Collaborated with team members for successful branch audits, adhering to all regulatory requirements and internal controls.
- Assisted in the implementation of new operational procedures aimed at improving workflow efficiency within the teller line area of the branch.
- Strengthened relationships with existing clients through proactive communication and personalized assistance with financial needs.
Teller Authorizer
Envíos Jalisco
09.2021 - 11.2022
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Adhered to strict security protocols, safeguarding sensitive client information at all times.
- Maintained up-to-date knowledge on banking regulations and compliance requirements, applying them in daily tasks.
- Collaborated with other banking staff to deliver exceptional customer service across all channels.
- Supported implementation of new banking technology platforms for enhanced customer experiences.
- Balanced cash drawer at end-of-day, verifying totals against transaction records for accuracy.
- Handled high volumes of financial transactions during peak hours while maintaining accuracy and efficiency.
- Provided personalized service to clients, building strong relationships that fostered loyalty and trust.
Duty Manager Supervisor
El Rinconcito
11.2019 - 02.2021
- Conducted regular performance evaluations, identifying areas for improvement and providing constructive feedback to staff members.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and costs.
- Coordinated with various departments to maintain seamless integration of services for guests.
- Improved overall guest experience by consistently monitoring service quality and implementing necessary improvements.
- Enhanced customer satisfaction by efficiently addressing and resolving guest concerns.
- Developed staff training programs, resulting in a more knowledgeable and skilled workforce.
- Cultivated a positive work environment, boosting employee morale and job satisfaction.
- Collaborated with upper management to develop strategic plans for business growth and development.
Education
Associate of Science - Counseling Psychology
Yakima Valley Community College
Yakima, WA06-2026
High School Diploma -
Yakima Valley Community College
Yakima, WA06-2024
Certificate in Business Technology - Business Technology
Yakima Valley Community College
Yakima, WA06-2024
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Cash management
- Shift scheduling
- Employee training
- Recruitment and hiring
- Goals and performance
- Team building and leadership
- Team motivation
- Policies and procedures
- Sales expertise
- Documentation and reporting
- Payroll management
- Customer response
- Accurate money handling
- Bank deposit procedures
- Flexible schedule
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Store Manager
Multimex
03.2024 - Current
Teller Associate
Multiservicios
05.2023 - 11.2023
Teller Authorizer
Envíos Jalisco
09.2021 - 11.2022
Duty Manager Supervisor
El Rinconcito
11.2019 - 02.2021
Associate of Science - Counseling Psychology
Yakima Valley Community College
High School Diploma -
Yakima Valley Community College
Certificate in Business Technology - Business Technology
Yakima Valley Community College
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