CELIA VARELA
283 Limestone Cir ,FL
Summary
I am currently employed as a Medical Assistant/Front Office Manager and Translator at Hope Medical Center. In this role, I am responsible for overseeing medical office management, patient care coordination, and Electronic Health Records. My focus is on fostering a supportive team environment and contributing to a positive patient experience. I have a strong understanding of both administrative and clinical procedures, including tasks such as preparing rooms, organizing charts, and handling various issues that may arise. With 5 years of experience in a medical environment, I aim to maintain a cheerful and accommodating demeanor during each patient interaction to enhance satisfaction ratings and increase patient retention.
Overview
6
6
years of professional experience
Work History
Front and Back Office Medical Assistant/Front Office Manager
Hope Medical Center
06.2022 - Current
- Assisted office manager with tracking inventory and restocking examination rooms and stations.
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
- Enhanced the overall patient experience with friendly service at reception while managing phones lines promptly to answer inquiries or book appointments efficiently.
- Increased patient comfort levels with attentive listening skills while obtaining medical histories and addressing any questions or concerns they may have had.
- Ensured proper follow-up care for patients by diligently scheduling referrals or additional tests as needed.
- Promoted a positive work atmosphere among colleagues through open communication channels, fostering teamwork within the clinic setting.
- Improved overall clinic efficiency by performing clinical duties such as taking vital signs, administering injections, and drawing blood samples.
- Reduced wait times for patients through proficient handling of check-in and check-out processes, ensuring smooth appointment transitions.
- Streamlined patient flow by efficiently managing front and back office tasks, including scheduling appointments and maintaining records.
- Demonstrated adaptability in fast-paced environments by swiftly shifting between front and back office tasks as needed.
- Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.
- Maintained the confidentiality of sensitive patient information by adhering to HIPAA guidelines when handling medical records and documents.
- Cross-trained in front-office procedures to back up reception staff.
- Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area.
- Registered new patients and updated existing patient demographics by collecting detailed patient information.
- Created new patient charts and scanned documentation before and after appointments into EHR system.
- Reduced patient anxiety during medical procedures by providing clear explanations, answering questions, and offering emotional support.
- Enhanced patient satisfaction by providing compassionate care and addressing their concerns during visits.
- Assisted physicians with various procedures, improving the quality of care provided to patients throughout their visit.
- Contributed to a well-organized work environment by maintaining clean examination rooms and restocking supplies regularly.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Defined clear targets and objectives and communicated to other team members.
Receptionist Administrator/Patient Care Technician
Retina Specialty Institute
07.2019 - 05.2022
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Increased office security by updating visitor check-in procedures and protocols.
- Facilitated onboarding of new staff by preparing workstations and necessary access credentials.
- Ensured welcoming environment for visitors, contributing to positive first impressions.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Maintained clean and safe environment to promote patient safety and comfort.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Reduced stress for patients and families through effective communication and empathetic support.
- Streamlined patient check-in process, enhancing efficiency of care delivery.
- Provided emotional support to patients and families, easing their stress and anxiety during hospital stays.
- Prepared and maintained patient rooms for admissions, discharges, and transfers, ensuring readiness and comfort.
- Transported patients between rooms and appointments or testing locations.
Server/Customer Service Cashier
El Paso Mexican Grill and Restaurant
05.2018 - 07.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Contributed to inventory management by monitoring stock levels.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Education
High School Diploma -
Choctwatchee High School
Fort Walton Beach, FL07-2020
Skills
- Faxing Documents
- HIPAA Regulations
- Maintaining confidentiality
- Patient Scheduling
- Patient Registration
- Insurance Verification
- Appointment management
- Healthcare compliance
- Document Scanning
- Front Office Support
- Coding Procedures
- Medical Transcription
- Clinical Assisting
- Vital signs measurement
- EKG procedures
- Back Office Support
- Customer Service
- Reliable team player
- Vital signs monitoring
- HIPAA Compliance
- Compassionate
- Electronic Health Records
- Clinical Documentation
- Vital Sign Monitoring
- Patient Assessments
- Data Entry
- Patient Care Coordination
- Companionship and emotional support
- Medical Procedures
- Payment Collection
- Medical terminology knowledge
- Medical Office Management
- First Aid
- Patient Management
- Procedure Assistance
- Sales expertise
- Food safety understanding
- Food Running
- Menu Memorization
- Safe Food Handling
- Cleanliness standards
- Food sales and promotion
- Foreign language proficiency
- Patient-focused care
- Valid Florida driver's license
- Fluent in Spanish and English
- Reliable transportation
- Medical terminology in Spanish and English
- Medical office administration
Accomplishments
- Recognized for going above and beyond the call of duty.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Front and Back Office Medical Assistant/Front Office Manager
Hope Medical Center
06.2022 - Current
Receptionist Administrator/Patient Care Technician
Retina Specialty Institute
07.2019 - 05.2022
Server/Customer Service Cashier
El Paso Mexican Grill and Restaurant
05.2018 - 07.2020
High School Diploma -
Choctwatchee High School
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