Celia L. Vazquez
New Britain,CT
Summary
Accomplished professional with a proven track record at many previous jobs and current, adept in client relationship management and strategic planning. Leveraged expertise in office administration and customer satisfaction to enhance operational efficiency and foster client loyalty. Demonstrated strong multitasking and teamwork skills, significantly improving service delivery and achieving a high client retention rate. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Bartender/Server
Schlute Hospitality Group
08.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Bartender
World of Beer
05.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Bartender
Windsor Steak and Seafood
10.2023 - 04.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Bartender
Hartford Restaurant Group
03.2023 - 04.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Account Manager/Inside Sales Representative
Haynes International, Inc.
03.2022 - 01.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
Account Manager, Inside Sales
Safe Home Security Corporate Call Center
08.2020 - 07.2021
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention tailored to their unique needs.
- Cultivated long-lasting partnerships with clients by consistently exceeding expectations and delivering exceptional service.
- Developed strong relationships with key clients, resulting in increased account retention and growth.
- Expanded client base through targeted prospecting and effective lead generation efforts.
Server, Waitstaff
Division West Bistro & Bar
07.2019 - 11.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Personal Assistant to the Chief Executive Officer
Eliminate 'Em Pest Control
01.2019 - 03.2020
- Liaised between departments on behalf of the CEO to facilitate collaboration and drive progress towards shared goals.
- Answered incoming phone calls and emails, and presented urgent requests for timely response.
- Scheduled regular maintenance for employer vehicles and other items such as registrations, insurance, and leasing payments
- Served as a primary point of contact for the CEO''s direct reports, assisting them with their requests or directing them to appropriate resources.
- Coordinated events, prepared agendas and managed schedule for CEO.
- Handled sensitive information discreetly while maintaining strict confidentiality protocols.
- Streamlined communication for the CEO with internal and external stakeholders through efficient correspondence handling.
- Improved information accessibility through diligent maintenance of electronic and paper records.
- Oversaw payroll by reviewing timesheets.
- Prepared executive presentations, reports, and meeting agendas to support decision-making processes.
- Reduced operational inefficiencies by suggesting improvements to administrative workflows based on observations made.
- Supported strategic planning efforts with thorough research and data analysis presented to the CEO.
- Promoted a positive company image by representing the CEO at events, meetings, and conferences.
Store Manager/ Acting District Manager
Top Kat Laundromats
01.2013 - 01.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Education
No Degree - Accounting
Central Connecticut State University
New Britain, CT05.2027
Associate of Science - General Studies
Tunxis Community College
Farmington, CT05.2018
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Account Management
- Teamwork and Collaboration
- Client Relations
- Client Relationship Management
- Customer Satisfaction
- Strategic Planning
- Relationship Building
- Issue Resolution
- Decision-making support
- Office Administration
- Executive Support
- Document Management
- Calendar Management
- Tech-savviness
- Meeting Preparation
- Expense Tracking
- Presentation Preparation
Languages
Spanish
Professional Working
Timeline
Bartender/Server
Schlute Hospitality Group
08.2024 - Current
Bartender
World of Beer
05.2024 - Current
Bartender
Windsor Steak and Seafood
10.2023 - 04.2024
Bartender
Hartford Restaurant Group
03.2023 - 04.2024
Account Manager/Inside Sales Representative
Haynes International, Inc.
03.2022 - 01.2023
Account Manager, Inside Sales
Safe Home Security Corporate Call Center
08.2020 - 07.2021
Server, Waitstaff
Division West Bistro & Bar
07.2019 - 11.2020
Personal Assistant to the Chief Executive Officer
Eliminate 'Em Pest Control
01.2019 - 03.2020
Store Manager/ Acting District Manager
Top Kat Laundromats
01.2013 - 01.2019
No Degree - Accounting
Central Connecticut State University
Associate of Science - General Studies
Tunxis Community College
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