Celia Vela
Flint,MI
Summary
Versatile and results-driven professional with a track record of success at Gracelawn Cemetery, adept in critical thinking and strong leadership. Excels in using computer systems for efficient inventory and data management, and in fostering team coordination and customer satisfaction. Proven ability to increase profitability and streamline operational procedures, demonstrating exceptional organizational and multitasking abilities.
Overview
11
11
years of professional experience
Work History
Family Services Coordinator
Gracelawn Cemetery
Flint, MI
10.2023 - Current
- Serves families by selling burial space, memorialization, and services.
- Schedules burial services and assists families with customer service requests.
- Meeting with at need and pre-need customers purchasing burial space and memorialization and completing all required documentation.
- Designing and selling approved memorials and completing all required documentation.
- Partnering with funeral directors to schedule funeral services, ensuring proper authorization and payment.
- Recording funeral services and working with office staff to update records and correspondence.
Data Entry Clerk
Liquid Bidding
Flint, MI
03.2022 - 03.2023
- Input data into systems, such as customer information, financial data, or meeting notes.
- Create spreadsheets with large amounts of data.
- Verify the accuracy of data and resolve discrepancies.
- Organize data files for easy access.
- Follow data entry protocols to maintain confidentiality and security.
- Maintain records of inventory, including quantity, and type.
Store Manager
Great Giant Supermarket
Flint, MI
10.2018 - 03.2022
- Develop and implement strategies to drive sales and increase profitability.
- Manage the supermarket's budget, including monitoring expenses and minimizing waste.
- Ensure that the store is properly stocked with products and manage inventory levels to prevent shortages or overstocking.
- Hire, train, and supervise supermarket staff, ensuring that they provide excellent customer service and follow company policies and procedures.
- Develop and enforce operational policies and procedures to maintain a safe and clean environment for staff and customers.
Front Desk Receptionist
Baymont inn & Suites Hotel
Flint, MI
09.2013 - 10.2018
- Welcome guests with a smile and a friendly attitude.
- Provide information about the hotel, answer questions, and resolve issues.
- Manage the process of checking guests in and out of their rooms.
- Address guest complaints and queries.
- Make room reservations, and arrange special requests.
- Receive payments from guests.
- Ensure the cleanliness of the lobby and other areas of the hotel.
- Collaborate with other hotel departments to ensure everything runs smoothly.
Education
High School Diploma -
Bentley Senior High School
Burton, MI05-2012
Skills
- Strong leadership and management skills are needed to effectively lead and motivate a team
- Proficiency in using computer systems and software for inventory management, sales reporting, and other administrative tasks
- Strong organizational and multitasking abilities to handle multiple responsibilities, and prioritize tasks
- Active listening – giving full attention to what other people are saying, taking the time to understand the points being made, asking questions for clarification, and not making assumptions
- Speaking – talking to others to convey information effectively and compassionately
- Critical thinking involves using common sense and logic to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Coordination – adjusting actions in relation to others' actions
Accomplishments
- Frontline Ambassador Award from Flint & Genesee Group Art of Achievement Awards 2018
Timeline
Family Services Coordinator
Gracelawn Cemetery
10.2023 - Current
Data Entry Clerk
Liquid Bidding
03.2022 - 03.2023
Store Manager
Great Giant Supermarket
10.2018 - 03.2022
Front Desk Receptionist
Baymont inn & Suites Hotel
09.2013 - 10.2018
High School Diploma -
Bentley Senior High School