Celia Williams
Dallas,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
HealthEquity
Dallas, TX
10.2021 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Service Representative/Health Care
Jordan Health Services
10.2018 - 09.2021
- Make phone calls to patients receiving home health care services
- Make sure health care attendant shows up and completes duties
- Make sure home health care services are current and the patient is satisfied with the services they are receiving.
Auto Collections/Loss Mitigation
Sierra Auto Finance
08.2017 - 10.2018
- Collected pass due, last stage auto loans/skip trace
- Assisted customers in bringing accounts current
- Took 80-150 or more calls daily.
Collections/Loss Mitigation Specialist
Roquemore & Roquemore
01.2015 - 08.2017
- Collected pass due, last stage auto loans/skip trace
- Made final decision on whether repossession was in order
- Worked with credit unions to get their loans paid and current
- Documented accounts accurately.
Auto Collections
Nissan Motor Acceptance
08.2012 - 01.2015
- Made inbound and outbound customer service collections calls on auto loans
- Assisted customers in making arrangements to bring auto loans current
- Made final decision on whether repossession was in order when satisfactory arrangements were not made
- Documented files accurately.
Customer Service/Collections
Ally Financial
04.2008 - 08.2012
- Used advanced skip tracing techniques to locate customers
- Used knowledge of federal debt consumer protection act when working with customers
- Used excellent communication and negotiating skills to collect debt
- Used problem solving and listening skills for debt collection
- Took 80-150 inbound and outbound calls daily
- Made payment arrangements via check or credit card.
Education
High School Diploma -
HEALTH MAGNET
Dallas, TX06-1981
Skills
- Inbound and outbound customer service auto on a automated dialer Inbound and out bound customer service HSA and FSA accounts
Timeline
Customer Service Representative
HealthEquity
10.2021 - Current
Customer Service Representative/Health Care
Jordan Health Services
10.2018 - 09.2021
Auto Collections/Loss Mitigation
Sierra Auto Finance
08.2017 - 10.2018
Collections/Loss Mitigation Specialist
Roquemore & Roquemore
01.2015 - 08.2017
Auto Collections
Nissan Motor Acceptance
08.2012 - 01.2015
Customer Service/Collections
Ally Financial
04.2008 - 08.2012
High School Diploma -
HEALTH MAGNET
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