Microsoft Office
Celia B. Castro
Pembroke Pines,FL
Summary
Professional in Hotel Management with more than 20 years in Commercial Aviation & Hotel Industries. With experience in the commercial area, especially in sales, service, marketing and events. Charismatic leader with a track record of meeting objectives, developing and executing projects. Talent to proactively identify and solve problems. Skilled in working under pressure and adapting to new situations and challenges. Very good management of relationships with international and local customers. Natural interaction at high executive levels and a high vocation for service and teamwork.
Overview
21
21
years of professional experience
Work History
Commercial Operations & Sales Support Manager
LATAM Airlines
06.2012 - 05.2020
- Managed a team of 15 servicing employees with the aim of helping sales efforts in the post-sales area
- Conducted regular performance reviews, identifying areas for improvement and implementing corrective actions as needed.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Trained personnel in software such as Amadeus, Sabre, XXXX and XXXXXX
Sales Support & Groups Manager
LAN Airlines
08.2007 - 05.2012
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Cross-trained existing employees to maximize team agility and performance.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Segment Owner Corporate Accounts
LANPERU Airlines (LAN Airlines Group)
07.1999 - 07.2007
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Accomplished multiple tasks within established timeframes.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
Bachelor of Arts - Hotel Management
CENFOTUR - Tourism School
Lima, PE12.1991
Skills
- Leadership
- Teamwork
- Analytical and critical thinking
- Attention to detail
- Emotional intelligence
- Flexibility and adaptability
- Customer relationship management
- Problem Solving
- Sales strategy development
- Sales, marketing & servicing
- Negotiation
Software
Google Workspace
Sabre Reservation System
Amadeus Reservation System
AWARDS / RECOGNITIONS
- 2019 - "Espiritu de Servicio" Latam Airlines Awards
- 2018 - "Lider de Servicio" Latam Airlines - USA
- 2014 - Best team : Sales Support - Latam Airlines - USA
- 2012 - Best team : Servicing - Latam Airlines - USA
Recognitions
- 2004 - Best Corporate Sales Strategic Plan: Peru - LAN Airlines Intl. Sales Global Meeting
- 2003 - Best Global Corporate segment innovation : LANCLUB Corporate (loyalty program for decision makers)
Accomplishments
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] through effectively helping with [Task].
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Commercial Operations & Sales Support Manager
LATAM Airlines
06.2012 - 05.2020
Sales Support & Groups Manager
LAN Airlines
08.2007 - 05.2012
Segment Owner Corporate Accounts
LANPERU Airlines (LAN Airlines Group)
07.1999 - 07.2007
Bachelor of Arts - Hotel Management
CENFOTUR - Tourism School
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