Celia Patricia Gonzalez
Covina,CA
Summary
Dedicated Supervisor with 18 years of experience utilizing limited labor and material resources. Proficient and forward-thinking professional, well versed in setting goals in line with company's vision. Possess in-depth experience monitoring production processes and creating strategies to enhance productivity. Industrious Factory Manager with expertise in inventory management, production management and business development. Hardworking and punctual leader bringing 18 years of hands-on experience overseeing facility activities and coordinating with sales and business development department to fulfill market demands. Proficient in [Software] paired with outstanding communication and time management abilities. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
26
26
years of professional experience
Work History
Supervisor of Factory Operations
L.F Stores
06.2020 - 07.2023
- Led productive, motivated and loyal manufacturing team and generated factory-wide customer focus and pride in workmanship.
- Delivered factory-level communications and tactical direction and drove achievement of quality, delivery, productivity and financial performance goals and objectives.
- Spearheaded product and process quality initiatives with full compliance to internal, industry and customer quality standards.
- Communicated factory operational needs, objectives and performance standards with senior management and earned full upper management support.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Garment Supervisor
L.F Sportswear
02.2005 - 03.2020
- Coordinated with other departments to maintain smooth and efficient product flow.
- Managed team of [Number] production associates, overseeing productive production processes and meeting all deadlines.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Resolved issues quickly to maintain productivity goals.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
- Established clear priorities and production quality standards.
- Evaluated existing production processes and identified areas for improvement.
- Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
- Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies, and organizing manpower.
- Managed internal operational standards and productivity targets.
- Implemented cost-saving initiatives to reduce production costs while maintaining high quality standards.
- Reviewed customer feedback and developed strategies to improve product quality.
- Supervised ongoing daily production phases.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Cultivated professional working relationships with peers and supervisors.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Troubleshot equipment to reduce service calls and downtime.
- Managed staff hiring, training and supervision.
- Kept accurate and detailed records of personnel progress and productivity.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Oversaw loading and unloading of packages in warehouse.
- Coordinated project workflows for departments.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Package Handler
Ready Pac
03.2008 - 04.2009
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Assembled, sealed, and loaded packages into correct trucks.
- Followed verbal and written instructions to properly move and ship products.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Stored and secured packages in designated areas to prevent damage and theft.
- Communicated regularly with supervisors to provide information on delays and issues with shipments.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Loaded package containers onto forklifts and transported into packaging areas.
- Monitored and tracked shipment progress to confirm on-time delivery.
- Built strong relationships with customers and vendors through excellent customer service.
- Maintained clean, orderly work environment free of hazards.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Quality Control Inspector
C.R.C Rims
01.1998 - 03.2002
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Performed visual inspections and non-destructive tests where appropriate.
- Collaborated with production staff to establish and meet quality standards
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Completed precise measurements using special tools.
- Identified and documented quality discrepancies for management to develop resolutions.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Developed and implemented inspection processes to define criteria and quality control measures.
- Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
- Resolved customer complaints by investigating problems and developing solutions.
- Recorded inspection and test results on data sheets.
- Updated quality control records and reports.
- Monitored product quality at all stages of production process.
- Followed standard operating procedures for inspections and tests.
- Trained other workers in inspection and testing procedures.
- Provided feedback to production team regarding product quality.
- Followed safety protocols while handling hazardous materials.
- Sampled products to verify compliance with standards
- Assisted in developing inspection and testing protocols.
- Repaired faults, reassembled products, and completed additional tests.
- Weighed products prior to shipment to confirm accuracy.
- Investigated customer complaints to take necessary corrective actions.
Forklift Operator
C.R.C Rims
01.1998 - 03.2002
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Transported goods between warehouse locations according to shipment and storage needs.
- Unloaded materials and goods at designated locations for best project availability.
- Removed orders from storage, wrapped, and staged for shipments.
- Communicated with floor managers to determine merchandise placement.
Education
High School Diploma -
Sierra Vista High School
Baldwin Park, CA06.1997
Skills
- Mentoring and Training
- Cost Reduction
- Production Reporting
- Manufacturing Operations
- Safety Management
- Lean Manufacturing
- Materials Inspection
- Production Planning
- Shift Scheduling
- Workflow Analysis
- Quality Assurance
- Equipment Operation
- Staff Supervision
- Strategy Development
- Inventory Management
- Budget Adherence
- Incidents Management
- Equipment Maintenance
- Coaching and Mentoring
- Critical Thinking
- Cost Reduction and Containment
- Documentation and Reporting
- Production Management
- Quality Control
- Hiring and Training
- Coordinating Daily Operations
- Decision-Making
- Inventory Management Software
- Staff Development
- Customer Service
- Work Area Inspection
- Production Coordination
- Worker Training
- Priority Management
- Interpreting Job Specifications
- Active Listening
- Schedule Coordination
- Inventory Assessment
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 22 staff members.
- Collaborated with team of 22 in the development of .
gym and cook
In my free time i like to stay active like go to the gym or go for a hike.
And i also enjoy cooking for my family.
Additional Information
- Im on time and responsible person and a perfectionist
- im easy to get alog with
Languages
English
Spanish
Timeline
Supervisor of Factory Operations
L.F Stores
06.2020 - 07.2023
Package Handler
Ready Pac
03.2008 - 04.2009
Garment Supervisor
L.F Sportswear
02.2005 - 03.2020
Quality Control Inspector
C.R.C Rims
01.1998 - 03.2002
Forklift Operator
C.R.C Rims
01.1998 - 03.2002
High School Diploma -
Sierra Vista High School
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