Celia Virginia Arias
Paterson,United States
Summary
Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Cashier/Cook Shift Leader
Wendy's
05.2016 - Current
- Oversees daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintains a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolves customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Assists customers with returns, refunds and resolving transaction issues.
- Counts money in cash drawers at beginning and end of shifts to maintain accuracy.
Salesperson
COOPEARROZ
01.2014 - 01.2016
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
Store Manager
Premiaciones Pappy Martes (SRL)
01.2010 - 01.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Education
High School Diploma -
Colegio Inmaculada Concepción
La Vega, Dominican RepublicSkills
- Customer service
- Team leadership
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff management
Certification
- Sales Training
- Customer Service Training
- Collections Training
Languages
Spanish
Timeline
Cashier/Cook Shift Leader
Wendy's
05.2016 - Current
Salesperson
COOPEARROZ
01.2014 - 01.2016
Store Manager
Premiaciones Pappy Martes (SRL)
01.2010 - 01.2014
High School Diploma -
Colegio Inmaculada Concepción
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