CELIA YADIRA GOMEZ DELGADO
Yuma,Arizona
Summary
Dedicated and adaptable professional with strong customer service, administrative, and data management skills. A quick learner with a positive attitude, capable of working independently and solving problems efficiently. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
16
16
years of professional experience
Work History
Assistant to Store Manager
Freelancer
10.2017 - Current
- Provided occasional support to store managers across different locations
- Assisted with hiring and terminations
- Created and monitored Individual Development Plans (IDPs)
- Managed schedules, including scheduling to targets and efficiency, adjusting shifts as needed
- Extracted reports and analyzed data for decision-making
- Handled and responded to emails professionally
- Assisted with payroll processing
Financial Specialist Assistant
NISSAN
Tijuana
01.2016 - 05.2016
- Company Overview: Tijuana
- Assisted clients with financing inquiries and provided excellent customer service
- Accurately entered client data and submitted required documents for loan approvals
- Prepared customer quotes based on financing options
- Communicated loan status updates to sales advisors
- Tracked loan applications and ensured timely follow-ups
- Tijuana
Receptionist
NISSAN
Tijuana
02.2015 - 01.2016
- Company Overview: Tijuana
- Managed front desk operations and provided exceptional customer support
- Maintained and updated client records, ensuring accurate data management
- Assisted with supply reception and logistical operations
- Tijuana
Receptionist
Sears
Tijuana
01.2013 - 02.2015
- Company Overview: Tijuana
- Delivered outstanding front desk support and ensured customer satisfaction
- Performed data entry and maintained product information databases
- Assisted with administrative tasks and coordinated supply reception
- Tijuana
Call Center Representative
TELCEL
Tijuana
01.2009 - 01.2010
- Company Overview: Tijuana
- Provided excellent customer service in a high-volume call center
- Resolved customer inquiries efficiently over the phone
- Tijuana
Education
Marketing & Communication and Media
Universidad Autónoma de Baja California
TijuanaBusiness Administration
COBACH
TijuanaSkills
- Customer Service & Problem Resolution
- Sales monitoring
- Performance evaluation
- Performance reviewing
- Goal setting
- Microsoft office expertise
- Adaptability and flexibility
- Reporting and documenting
- Rewards program oversight
- Graphic and media design
- Time management
- Staff training and development
- Budgeting and finance
- Employee scheduling
- Positive and professional
- Document control
- Database administration
- Office administration
- Data entry
- Multi-line telephone operation
- Office equipment operations
- Reception desk management
- Microsoft Excel, Word, PowerPoint, Outlook
- Microsoft Teams
- Workday
- Reflexis
- Paradox
- Zebra Technologies
Languages
- Spanish, Native
- English, Intermediate/Conversational
Timeline
Assistant to Store Manager
Freelancer
10.2017 - Current
Financial Specialist Assistant
NISSAN
01.2016 - 05.2016
Receptionist
NISSAN
02.2015 - 01.2016
Receptionist
Sears
01.2013 - 02.2015
Call Center Representative
TELCEL
01.2009 - 01.2010
Marketing & Communication and Media
Universidad Autónoma de Baja California
Business Administration
COBACH
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