Celic McQueen-Palmer

• Contributed to successful project completions by providing essential support in various general labor tasks as needed.
• Increased inventory accuracy by conducting regular stock checks and organizing warehouse storage systematically.
• Demonstrated adaptability by quickly learning new skills and techniques as required for specific projects or roles within the team.
• Displayed strong problem-solving abilities when faced with challenges during projects, finding creative solutions that saved both time and resources.
• Maintained clean, orderly work environment free of hazards.
• Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

• Followed verbal and written instructions to properly move and ship products.
• Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
• Used hand-held scanners and physical logs to accurately track item movements.
• Kept storage areas organized, clean, and secure to fully protect company assets.
• Utilized various tools and equipment safely, including forklifts, pallet jacks, and hand trucks, resulting in efficient material movement throughout the facility.
• Supported warehouse operations by performing routine maintenance tasks such as sweeping floors or keeping dock areas free from debris.
• Streamlined loading and unloading processes for faster turnaround times on shipments.
• Pitched in to assist in other dock-related tasks to complete work on time and running smoothly.
• Secured cargo using chains, load bars, wood blocks, and straps.
• Coordinated with other departments to direct cargo to correct destinations and avoid loading and unloading errors.

• Operated with safety and skill to avoid accidents and delays.
• Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
• Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
• Utilized GPS technology efficiently to navigate unfamiliar routes accurately while maximizing fuel economy.
• Provided excellent customer service during pick-ups and deliveries to maintain positive relationships with clients.
• Delivered Commerical vehicles to customer worksites across the United States.
• Maneuvered vehicles with high degree of skill through narrow passageways and around obstructions such as parked cars.
• Maintained a high level of safety awareness with thorough pre-trip inspections and adherence to traffic laws.
• Inspected trucks for malfunctions and reported vehicles to management for corrective action.
• Determined quickest and safest routes for delivery by using effective planning and organizational skills.
• Documented mileage, deliveries, pickups, customer issues and damages.

• Successfully managed large volumes of incoming packages for distribution within tight timeframes.
• Managed financial transactions, ensuring accuracy in cash handling and balancing daily accounts.
• Provided support to other postal staff when needed, fostering a collaborative team atmosphere.
• Consistently met performance standards for window clerk duties, contributing to the smooth operation of the postal facility.
• Educated customers on available services such as package insurance, tracking options, and shipping timelines.
• Contributed to a reduction in wait times by working cooperatively with fellow clerks during peak periods.
• Assisted customers with postage purchases, maintaining a high level of product knowledge to provide accurate information.
• Processed passport applications efficiently and accurately, ensuring compliance with all regulations.
• Enhanced customer satisfaction by providing efficient and friendly service at the window counter.
• Resolved customer complaints or issues promptly and professionally, prioritizing customer satisfaction.
• Performed inventory control, such as counting, and stocking merchandise.
• Used POS system to enter orders, process payments and issue receipts.

• Directly interacted with delivery drivers to packages, and ordered goods.
• Ensured the safety of delivered items by properly securing and handling packages during transport.
• Resolved complex issues related to delayed or damaged shipments promptly, demonstrating excellent problem-solving skills under pressure.
• Proactively addressed potential bottlenecks in the supply chain by working closely with logistic providers, minimizing disruptions to customers.
• Loaded packages to designated pick-up area for deliveries, securing items to prevent damage.
• Verified accuracy of all deliveries in RF scanner.
• Implemented policies and procedures across warehouse and shipping platforms.

• Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
• Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
• Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
• Provided safe and reliable transportation services to passengers, ensuring timely pick-ups and drop-offs.
• Developed strong communication skills while interacting with diverse groups of riders daily.
• Demonstrated adaptability by adjusting schedules according to changing demand patterns and taking advantage of surge pricing opportunities when available.
• Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
• Increased ride acceptance rates to ensure consistent service availability.
• Maintained excellent punctuality for pickups, contributing to high customer ratings.
• Assisted riders with special needs or accessibility requirements, ensuring their comfort throughout the journey.
• Picked up riders at designated locations and greeted upon vehicle entry.
• Delivered passengers to destinations safely and on time.

• Achieved timely deliveries by planning efficient routes and adhering to schedules.
• Inspected trucks for malfunctions and reported vehicles to management for corrective action.
• Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
• Finalized daily logs on schedule to update internal records and uphold DOT requirements.
• Collaborated with dispatchers to optimize delivery schedules, maximizing efficiency in daily operations.
• Completed regular maintenance checks on the truck to prevent breakdowns and reduce downtime.
• Implemented time management skills to balance multiple deliveries within tight deadlines without compromising quality or safety.
• Effectively utilized GPS and navigation tools to optimize delivery routes, improving overall efficiency in daily operations.
• Performed thorough pre-trip inspections, ensuring vehicle safety and preventing potential issues.
• Drove truck in urban and rural areas to expertly make high volume of deliveries.
• Dropped and hooked trailers and changed configuration of equipment.

• Achieved timely deliveries by planning efficient routes and adhering to schedules.
• Actively participated in ongoing professional development courses related to CDL truck driving, staying up-to-date on industry changes.
• Maintained daily, legible DOT log book and submitted corresponding documents.
• Dropped and hooked trailers and changed configuration of equipment.
• Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
• Collaborated with dispatchers to optimize delivery schedules, maximizing efficiency in daily operations.
• Upheld strict adherence to federal regulations regarding hours of service, ensuring legal compliance at all times.
• Managed proper loading and unloading of cargo, adhering to weight limits and securing loads for safe transport.
• Identified mechanical issues, completed basic repairs and reported serious concerns to management.
• Drove truck in urban and rural areas to expertly make high volume of deliveries.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.

• Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
• Collaborated with fellow officers to maintain a secure and orderly environment within the correctional facility.
• Monitored radio transmissions between staff to respond immediately to directions and emergencies.
• Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
• Searched cells of inmates to identify and confiscate contraband and other prohibited items.
• Conducted security checks of inmates and living areas.
• Supervised inmates during meals, recreation and other activities.
• Made rounds at specified intervals and conducted head counts and roll calls.
• Investigated and responded to incidents of inmate misconduct.

• Collaborated closely with adjudicators to address any questions or discrepancies found during reviews of investigation findings.
• Ensured compliance with federal regulations by maintaining detailed records and documentation of investigations.
• Maintained strict confidentiality of sensitive information, adhering to privacy guidelines and ethical standards at all times.
• Improved case completion rates by prioritizing tasks and managing time effectively in a fast-paced environment.
• Streamlined processes for gathering data, resulting in more efficient background investigations.
• Traveled to near and far places required for collecting specific information.
• Documented information and submitted detailed reports.
• Efficiently managed caseloads through keen organization skills and diligent follow-up on outstanding items requiring resolution.
• Conducted comprehensive field interviews with subjects, references, and other relevant parties to gather accurate information for investigation reports.

Daily name and criminal history searches through local, state, and national crime information databases. Provide information about charges & arrest. Explain arrest charges, dispositions & steps for seals and expungments. Takes inked & live scan fingerprints for submission to Florida Department of Law Enforcement. Accurately verifies all property/evidence is received & correctly packaged, making sure it is properly stored and documented in a database system. Ensures property/evidence is properly released, donated, purged or retained.

• Collaborated with other law enforcement agencies on joint operations, leading to successful outcomes.
• Performed background checks accurately for employment purposes or sensitive investigations, providing valuable information to head decision maker.
• Provided accurate and detailed reports for all incidents, ensuring proper documentation and follow-up actions were taken.
• Participated in ongoing training programs to stay current with best practices and maintain professional certification requirements.

• Provides direct services to abused, abandoned, neglected and mental ill children, and its eligible clients. Escorts clients to and from all appointments, court hearings and any other appointments when transportation is needed. Works directly with Department of Children and Families, Child Protection Team, and other child protection agencies. Provides document services for inclusion in client's case records and reports. Provides reports of conversations, up to date behavioral issues and any activities that may be beneficial to the family service counselor. Maintains daily mileages logs and completes monthly reports upon request of supervisor. Performs on-call shift work as needed. Provides information and referral services, provides documentation, background checks and reports services as required. Attends and participates in unit meetings, formal and informal conferences with supervisor and completes other training programs when appropriate and time permits. Must drive personal vehicle as required. This pos

• Rural carrier associates are non-career employees who service rural routes on an as needed basis. Sorting, delivering, and collecting all classes of mail up to 70 pounds, along rural route using postal vehicle. Rural carrier associates provide customers on route with a variety of services, including selling stamps, other supplies, and moneys orders. Some routes have postal truck, but generally you must provide and maintain your own vehicle, but are given an equipment maintenance allowance.
• Developed strong relationships with customers, fostering trust and loyalty through reliable service.
• Improved customer satisfaction by consistently delivering mail accurately and on time.
• Organized mail ahead of delivery runs for correct routing.

• In this position my daily job was to accommodate passengers and their personal belongings for transportation on Pinnacle flights and connecting flights. Follow and enforces security and hazardous material regulations at locations to ensure safety and integrity of customers and company property, as well as company/other aircraft and facilities. Maintain facilities and equipment to ensure clean, safe, and efficient operating environment. Completes daily, weekly, and monthly reports, and records as required for efficient aircraft operations of the facility. Provides for safety of customers, guests and employees and other persons any time they are on or in company property or aircraft; or within any air operations area in use by Pinnacle Airlines. Provide assistance to passengers in need and directing pedestrian traffic. Comply with all pinnacle/other airlines' operating and safety procedures and policies. Working under direction of an assigned supervisor. Providing information, reservations, ticket
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

• Assist customer in placing greyhound, horse, through-bread & harness wagering for tracks all over the United States. Cash handling of over $10,000.00 or more on a daily basis.
• Managed high-volume transactions, ensuring timely and precise processing of bets.
• Increased repeat business through friendly interactions and exceptional service during each transaction.
• Developed rapport with regular patrons, fostering loyalty to the betting facility through personalized attention.
• Demonstrated thorough understanding of complex wagers, aiding customers in making informed decisions on their bets.
• Arranged monies received in cash boxes and coin dispensers according to denomination.

• Daily duties were to oversee a team of 15-30 reps in a high volume call center. The call center all representatives must possess exceptional customer service skills while being responsible, reliable, and positive at all times. Conducted at least 1-3 quality phone monitorings on each rep on a weekly basis to ensure that correct and accurate information is being given to customers. Also, daily attendance/tardy reports are kept, along with giving daily feedback on quality calls and phone handle times.
• Coached team members to deliver hospitable, professional service while adhering to set service models.
• Enhanced team productivity through regular coaching, feedback, and performance evaluations.
• Collaborated with other departments to address recurring customer concerns, improving overall service quality.
• Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
• Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
• Reduced employee turnover by cultivating a supportive culture focused on professional growth opportunities and recognition of achievements.
• Resolved escalated customer complaints, ensuring satisfaction and loyalty.
• Optimized staff scheduling to ensure coverage during peak hours, improving customer access.

• Primary job objective is to meet or exceed monthly sales and gross profit quotas and to build an existing account base by the following methods: Generate new accounts by selling to a targeted list of prospects within a defined geographic area. This is the primary responsibility of this position, and the area in which the majority of the commissions will be earned. Growing a small (approximately $300K) existing account base. The goal with this account group is to further penetrate the account by increasing orders of products they already purchase, and to sell new products into the account. Generating new orders from inactive accounts within a defined geographic territory. Responsible for the direct marketing of an extensive line of plumbing, electric and hardware products by initiating sales telephone calls to business prospects and accounts via mailing lists generated by the Marketing Department and catalog requests. Must be able to meet monthly sales quota and daily call time requirements.
• Prospected new leads with high level of outbound calls to both cold and warm contacts.
• Increased customer satisfaction by providing personalized account management and addressing clients'' needs promptly.
• Balanced the need for proactive sales outreach with attentive account management, ensuring optimal performance in both areas.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

• Daily role was to oversee and supervise other customer service associates, and to assist with Medicare calls and questions from beneficiaries and other. The daily processing of Medicare discount drug card enrollment forms and any other Medicare information requested. The information received from the customer is processed and the information is sent to the address that is given.
• Coached employees on best practices, providing constructive feedback to support their professional growth.
• Developed customized training materials for various industries, ensuring relevance to the target audience.
• Optimized training delivery schedules, accommodating diverse learning styles and work commitments.
• Developed job-specific competencies and performance standards.
• Developed and executed performance management programs to increase employee engagement and productivity.

• My daily duties were to input, process, and make final decisions on medical & dental claims via the Cas system. The processing of all claims (Medicare, Workers Compensation, auto accidents, etc.) to adjudicate as many claims as possible. Also, the requesting of additional doctor's or patient information may be needed to complete the process of a claim. Daily goals were to process at least 228 claims (Approx. 28 per hour) a day. I exceeded that goal every month from hire date, and was in the top five for quarters in 2003.
• Negotiated fair settlements between insurance providers and policyholders to resolve disputes amicably.
• Collaborated with medical professionals to verify treatment plans and ensure proper reimbursement levels.
• Reduced claim processing time by streamlining workflow and prioritizing tasks efficiently.
• Identified insurance coverage limitations with thorough examinations of claims documentation and related records.

• In this position I took incoming calls from credit card customers. Customers call to request credit line increased, bill adjustments, phone payments, & sales offers are made to customers on other products, also advising the customer of available balance transfer options on their account. More than 100 calls taken on a daily basis and this is a 24-hour call center environment, including weekends.

• This position required medical terminology, the understanding of PPO, POS, Medicaid, and Managed Care Guidelines and regulation. The daily input, and processing of health, dental, and specialty claims via the OSCAR claims system. Collecting, and verifying additional information from providers, patients, or other insurance organizations, as needed to complete claims adjudication. This position also required you to meet monthly department and corporate goals in accuracy, productivity, and timeliness. In which all three goals, were reached every month.

• A call center environment, my duties were to take incoming customer calls, update and process request, send contract values & information to Prudential clients and agents about like insurance policies, process first stages of death claims, and verify information given at the time of the call. At Prudential there are talk time requirements, calls have to be handled with a monthly goal of an (aht) average handle time of no more than five minutes' monthly goal, during my performance appraisal I exceeded the goal seven months, & met the goal five months.

• This position required the negotiating and selling of phone service, inputting order request, billing inquires, collections, and bill adjustments. Making customers aware of upgrades, and new options available for home phone, cellular, or internet service. At BellSouth there are monthly revenue and product selling objectives, as a requirement to maintain marketing and interpersonal skills. This is a 24-hour call center environment.
• Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
• Managed a diverse portfolio of products and services, allowing for customization according to client needs.
• Answered in-depth questions about company offerings, service policies and benefits of each plan.
• Employed consultative techniques, using probing questions to overcome objections and close sales.
• Investigated and resolved customer inquiries and complaints quickly.
• Maintained up-to-date knowledge of product and service changes.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Met customer call guidelines for service levels, handle time and productivity.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.