Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

CELIDA HERNANDEZ CASTRO

ANGEL
LAKE WALES,FL

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities. Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] posit. Ready to help team achieve company goals. Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.

Overview

23
years of professional experience

Work History

Walmart

DIGITAL PERSONAL SHOPPER
03.2024 - Current

Job overview

  • Built relationships with customers and community to promote long term business growth.
  • Achieved or exceeded company-defined sales quotas.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Provided product advice to customers to help select most suitable items for individual needs.
  • Managed budgets effectively while sourcing products from various retailers to ensure optimal quality at competitive prices
  • Greeted clients entering store to provide welcoming environment and friendly customer service
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base
  • Presented professional image consistent with company's brand values
  • Developed, maintained and utilized diverse client base
  • Attended industry events such as trade shows and fashion weeks, staying informed about upcoming trends and establishing connections with vendors for potential collaborations
  • Advised clients on clothing alterations for perfect fit, working closely with tailors to achieve desired results
  • Trained new employees on customer service, money handling and organizing strategies
  • Exceeded sales goals consistently by utilizing effective upselling techniques tailored to each client''s interests and budget constraints

CELIN BRAIDS

PELUQUERA(TRENZADORA)
01.2001 - Current

Job overview

  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Acted as a team leader in group projects, delegating tasks and providing feedback
  • Passionate about learning and committed to continual improvement
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively

MINTUR

Logistics Specialist
10.2018 - 04.2023

Job overview

  • Enhanced customer satisfaction by proactively resolving shipping issues and providing timely updates on order status.
  • Validated inventory levels and updated systems using handheld devices.
  • Liaised with internal and external stakeholders to facilitate smooth operations.
  • Analyzed customer requirements and provided customized logistics solutions.

MINED

Administrator
01.2012 - 09.2017

Job overview

  • Collaborated closely with HR and accounting teams to coordinate benefits deductions, tax withholdings, and other adjustments.
  • Maintained up-to-date knowledge of changes in labor laws affecting payroll administration to ensure ongoing compliance.
  • Contributed to cross-departmental communication by participating in meetings and sharing relevant payroll updates with team members.
  • Implemented data-driven decision-making processes, leading to more informed business choices.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Coordinated with human resources department to handle payroll and personnel databases.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.
  • Leveraged bookkeeping software and automated processes to reduce errors.
  • Reduced overhead costs through careful budget management and resource allocation.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Observed packing operations to verify conformance to specifications.
  • Conducted regular audits of operational processes, identifying areas for improvement and implementing solutions accordingly.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.

MINSAP

ENFERMERA
10.2006 - 10.2011

Job overview

  • Applied effective time management techniques to meet tight deadlines.
  • Skilled at working independently and collaboratively in ateam environment.
  • Passionate about learning and committed to continual improvement.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated high level of initiative and creativity while tackling difficult tasks.
  • Developed and maintained courteous and effective working relationships.
  • Paid attention to detail while completing assignments.
  • Gained extensive knowledge in data entry, analysis and reporting.

Education

ESCUELA RAMAL DE TURISMO
HABANA VIEJA,LA HABANA, CUBA

Associate of Science from Logistics And Materials Management
05.2001

University Overview

F.O.C. RAUL SUAREZ MARTINEZ
BOYEROS,LA HABANA,CUBA

High School Diploma
05.2001

University Overview

UNIVERSIDAD DE CIENCIAS MEDICAS DE LA HABANA
MARIANAO,LA HABANA,CUBA

Associate of Science from Critical Care Nursing
05.2001

University Overview

Skills

Processing payments

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Timeline

DIGITAL PERSONAL SHOPPER
Walmart
03.2024 - Current
Logistics Specialist
MINTUR
10.2018 - 04.2023
Administrator
MINED
01.2012 - 09.2017
ENFERMERA
MINSAP
10.2006 - 10.2011
ESCUELA RAMAL DE TURISMO
Associate of Science from Logistics And Materials Management
05.2001
F.O.C. RAUL SUAREZ MARTINEZ
High School Diploma
05.2001
UNIVERSIDAD DE CIENCIAS MEDICAS DE LA HABANA
Associate of Science from Critical Care Nursing
05.2001
PELUQUERA(TRENZADORA)
CELIN BRAIDS
01.2001 - Current
CELIDA HERNANDEZ CASTROANGEL