Celina Allton
Felton,DE
Summary
Dynamic professional with a proven track record at Delaware State Police, excelling in crisis communication and data management. Adept in Microsoft Office and Adobe Creative Suite, I leverage strong organizational skills and attention to detail to enhance operational efficiency, contributing to significant improvements in service delivery and team collaboration.
Overview
6
6
years of professional experience
Work History
Criminal History Technician I
DSP - SBI
Dover, DE
11.2024 - Current
- Acquired expertise in processing applications for SSPSA, pawnbrokers, constables, and firearm instructors.
- Gained proficiency in programs such as CHCM, DELJIS, and eAgent.
- Utilized Microsoft Word, Outlook, Excel, and organized electronic filing system efficiently.
- Responded to phone inquiries to assist individuals with various questions.
Telecommunications Specialist
Delaware State Police
Dover, DE
12.2023 - 09.2024
- Communicated effectively with individuals having mental health issues while dispatching crisis intervention teams.
- Entered pertinent information into computer-aided dispatch system; maintained detailed records of all dispatched calls.
- Received, evaluated, and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment.
- Researched criminal history data utilizing law enforcement databases and provided necessary information to officers in the field.
- Responded promptly to requests for assistance from law enforcement personnel in the field.
- Maintained contact with field units via radio or telephone, monitored their safety and progress of their assigned tasks.
- Investigated complaints from citizens regarding police activities; took appropriate action as needed.
- Dispatched police officers and emergency personnel to calls for service.
- Handled emergency phone calls calmly and obtained pertinent information with a composed approach.
- Used radio, telephone, and computer system to update first responders with new information.
Bookstore & Resource Specialist
TN Association of Alcohol, Drug & other Addiction Services
Nashville, TN
03.2022 - 06.2023
- Manages bookstore inventory, purchasing, and order fulfillment.
- Attends to all visitors, including directions to meeting locations, store sales, and resource center inquiries.
- Answers phone calls for the bookstore and general organization services.
- Provides resource aid assistance to callers through the company's 'Redline' phone system.
- Established and maintained a new procedure for expense tracking through software implementation.
- Garnered a 133% profit increase.
- Created and managed online ordering and organic content to publish on Facebook, Instagram, TikTok, and Twitter.
- Gained proficiency in Canva, a social media graphic editing software.
- Tracked social media performance to identify low- and high-performing content, and to create and implement needed improvements.
- Orchestrated 2 conference events to increase network with vendors and clients, resulting in $8K+ profit.
- Designed and wrote 16 marketing materials for author signing events and bookstore promotion campaign.
- Created and implemented a new training program for new hires and volunteers on bookstore and resource center duties and responsibilities.
Graphic Designer/Production Assistant
Big Frog Custom T-Shirts & More
Nashville, TN
05.2021 - 03.2022
- Created and edits designs according to customer and co-worker specifications.
- Explains to customers and employs five printing methods, including Ultra-prints, Screen-prints, Embroidery, Direct-to-Garment, and Vinyl.
- Utilizes multiple software platforms to create or retouch designs and ensure print-ready files.
- Streamlined printer setup process, combining two steps into one, reducing wait time.
- Assisted in a 25% annual revenue increase. The store ranked 3rd out of 100 nationwide for 2021.
- Fulfilled short notice order, completed 460 prints in 5 hours with zero defects.
- Surpassed contracted expectations by 50%.
Junior Graphic Designer
Sally's Printing & Mail Services
Abilene, TX
01.2020 - 11.2020
- Provided prompt response and resolution to customer inquiries and requests.
- Played a key role in the development of project artwork design by offering necessary assistance and adjustments.
- Ensures proper setup prior to publishing customers' jobs.
- Created/produced 58 award certificates for a $1,000 project honoring Dyess Air Force Base personnel.
- Maintained Facebook and Instagram accounts during sales and promotional services.
- Honored local front-line personnel during the Covid-19 pandemic, assisted with design, setup, and printing of 115 thank you cards for hospital staff.
- Supported Angel's Care Home Health produced 400 informative posters for Covid-19 care.
- Handled distribution of more than 1K membership dues for a local golf course, valued at over $50K per month.
Dining Associate
Hendrick Medical Center South
Abilene, TX
09.2019 - 11.2020
- Attends to customers' dietary requirements based on doctors' orders.
- Resolves customer concerns and relays all relevant information to supervision.
- Ensures compliance with all sanitation, safety requirements, and company standards.
- Trained three new employees, including a new supervisor, on day-to-day duties and requirements.
- Oversaw reorganization of three stock areas, increased storage capacity by 20%.
- Selected to fill two separate job positions during manning shortfalls.
Education
Bachelor of Arts in Graphic Communications -
University of Maryland Global Campus
01.2018
Associate of Arts -
University of Maryland Global Campus
01.2018
Skills
- Microsoft Office proficiency
- Adobe Creative Suite expertise
- Team collaboration
- Interpersonal communication
- Multitasking ability
- Adaptability and flexibility
- Attention to detail
- Organizational skills
References
References available upon request.
Timeline
Criminal History Technician I
DSP - SBI
11.2024 - Current
Telecommunications Specialist
Delaware State Police
12.2023 - 09.2024
Bookstore & Resource Specialist
TN Association of Alcohol, Drug & other Addiction Services
03.2022 - 06.2023
Graphic Designer/Production Assistant
Big Frog Custom T-Shirts & More
05.2021 - 03.2022
Junior Graphic Designer
Sally's Printing & Mail Services
01.2020 - 11.2020
Dining Associate
Hendrick Medical Center South
09.2019 - 11.2020
Bachelor of Arts in Graphic Communications -
University of Maryland Global Campus
Associate of Arts -
University of Maryland Global Campus
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