Knowledgeable certified medical assistant with exceptional background over several years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.
Overview
12
12
years of professional experience
1
1
Certification
Work History
National Certified Medical Assistant
Centro Medico MacArthur Park
City Of Los Angeles, California
05.2005 - 06.2017
Performed administrative tasks such as filing, photocopying, faxing and data entry.
Administered medication and injections under the direction of a physician or nurse practitioner.
Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
Documented patient care services by charting in electronic medical records.
Recorded patient history before performing physical exams according to established protocols.
Assisted in scheduling patient appointments and maintaining accurate records.
Prepared laboratory specimens for testing and analysis.
Collected vital signs including blood pressure, temperature and pulse rate.
Organized work flow by delegating duties to other members of the healthcare team.
Provided assistance to physicians during examinations and treatments.
Performed basic laboratory tests such as urinalysis, hemoglobin and hematocrit levels, pregnancy tests and glucometer readings.
Educated patients on health maintenance topics such as diet, exercise and disease prevention.
Responded to patient inquiries regarding appointment times, test results or medications.
Maintained inventory of medical supplies within assigned areas.
Cleaned and maintained medical equipment following procedures and standards.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Documented notes during patient visits.
Incorporated outside records into charts and EHR.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Scheduled appointments for patients via phone and in person.
Contacted pharmacies to submit and refill patients' prescriptions.
Organized charts, documents and supplies to maintain team productivity.
Educated patients about medications, procedures and physician's instructions.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Responded to patient callbacks and phone-in prescription refill requests.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Measured vital signs and took medical histories to prepare patients for examination.
Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Kept facility stocked with necessary supplies, equipment and instruments.
Answered phones, scheduled appointments, greeted patients and ordered supplies.
Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Assisted back office patient processes to reduce office wait times.
Positioned patients properly during examination or treatment for comfort and safety.
Administered medications under physician's supervision.
Explained treatment procedures and physicians' instructions.
Communicated with pharmacies for prescription refills on behalf of supervising physician.
Handled general office duties to support administrative staff during peak hours.
Supported administrative staff by processing payments.
Operated electrocardiogram (EKG) to administer diagnostic tests.
Conducted routine laboratory tests and sample analyses to monitor diseases.
Processed orders for medical supplies and lab equipment.
Prepared treatment rooms for patient examinations.
Collected, labeled and stored laboratory specimens properly prior to testing.
Changed dressings on wounds to prevent infection and check for healing.
Contacted medical facilities to schedule patients for admission.
Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Coordinated follow-up visits.
Provided emotional support to patients while they waited for examination or treatment.
Greeted patients upon arrival at the clinic or hospital setting, verified insurance information and collected co-pays when applicable.
Education
National Certified Medical Assistant And Phlebotomy -
Associated Technical College (ATC)
Los Angeles, CA
01-2005
Skills
Electronic medical records
Medication administration
Patient education
Vital signs measurement
Laboratory specimen collection
HIPAA compliance
Appointment scheduling
Patient intake processing
Inventory management
Team collaboration
Customer service
Effective communication
Time management
Problem solving
Workflow organization
Restocking lab supplies
Medical billing procedures
Conversant in English/Spanish
Billing support
Medical records confidentiality
Resource management
Medical records management
Problem-solving abilities
Electrocardiography (EKG)
Adaptability
Calm and level-headed under duress
Medical terminologies
Clear communication
Simple dressings
Medical equipment setup
Clinical and operational judgement
Medical supply inventory
Patient care
Compassionate caregiver
pH testing
Clinical documentation
Lab equipment calibration
Respiratory equipment training
Equipment sterilization
Insurance verification
Medical equipment maintenance
Team management and supervision
Reliable team player
Patient registration
Electronic health records management
Medical assistant (NCMA)
Geriatric care
Clinical procedure compliance
Analytical skills
Sterilization techniques
Family education
Analytical thinking
Compassionate
Documentation expert
Operating EKG equipment
CPR
Infection control
Intuit quickbooks
Electrocardiographic rhythm recognition
EMR / EHR
Heartsaver CPR AED (CPR AED)
Diagnostic testing
Administering medications
Certification
Current BLS Certification
NCMA/NPT Certifications
HS Diploma
Languages
English
Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
National Certified Medical Assistant
Centro Medico MacArthur Park
05.2005 - 06.2017
National Certified Medical Assistant And Phlebotomy -