Strategic communications and Saas sales professional with over 7.5 years experience in the Communications/Marketing and sales industry. I've provided strategic advice on press release distribution, earned media generation, SEO, brand recognition and audience targeting. My experience in sales and managing customer relationships has enabled me with the opportunity to collaborate with organizations spanning all sectors and industries in their marketing & communication needs. Past customers I've worked with include: Novavax, Hershey, Shutterstock, Wix.com, American Diabetes Association, Johnson & Johnson, Stanley Black & Decker, USPS, Old Navy, and Carnival Cruises. Customer Service Data Driven Customer Service Self motivated Time management Strategic Account Planning Problem-Solving Verbal and Written Communication Account Management Acquisition and Retention
Overview
10
10
years of professional experience
Work History
Aesthetic Sales Representative
LaserAway
Rockville, Maryland
11.2023 - Current
⦁ Conducted consultations to generate sales for LaserAway procedures and treatments.
⦁ Scheduled and managed appointments with customers
⦁ Lead consultations aimed to inform customers of LaserAway's treatments, products and outcomes
⦁ Closed sales by building rapport with potential patients
⦁ Identified patient pain points needed to tailor a comprehensive treatment plan for their needs
⦁ Informed customers of treatment expectations and benefits
⦁ Overcome objections/hesitations; prepare financing contracts with lenders
⦁ Created client retention by upselling and recommending additional treatments
⦁ Determined customers' needs based on sales calls and face-to-face meetings.
⦁ Participated in regular sales meetings and presented progress reports on current pipeline.
⦁ Provided exceptional customer service by addressing inquiries, concerns, or issues promptly.
⦁ Developed sales strategies to achieve monthly and quarterly targets. (40k monthly quota)
⦁ Generated leads for new sales through telephone and email contact with customers. (100+ calls daily quota)
⦁ Maintained strong relationships with existing customers to ensure repeat business.
Enterprise Sales Engineer & Sales Overlay
Cision/PR Newswire
Washington, DC
10.2017 - 09.2022
Delivered valuable and tactical solutions to our customers, partners and sales teams by leveraging my technical product knowledge, industry expertise, and strategic guidance around our distribution services and earned media management portfolio
2021 Presidents Club Winner!
Exceeded YTD and Quarterly Quotas in 2017, 2018, 2019, 2020 & 2021
Ended 11% over YTD goal for 2021
(56 Million dollar team quota)
Ended Q3 2022 113% of my goal
Average customer meetings attended per week: 10 - 12
Collaborated with sales teams through the full sales cycle in their renewals and new business deals to maximize revenue opportunity, retention and help drive their opportunities to close
Identified customer business risk or potential market challenges through industry and market research, and worked strategically to develop a plan and solution that would align with client vision, needs and goals
Provided customers valuable insights, tangible data and solutions that solved a business challenge, showcased ROI, and aligned with their vision, needs and goals
Provided thought leadership and customer guidance on market trends, competitive intelligence, SEO and content guidance, as well as best practices for press release distribution for both our customers and sales teams
Established trust and strong relationships with customers, including C-level executives, across a variety of sectors and industries (public, nonprofit, government, private and agency)
Aided in RFPs/RFI's and helped coordinated responses and co-creation of executive summaries alongside Account Reps
Negotiated contract terms and competitive pricing to meet both client and company needs
Social Media Curator
Cision/PR Newswire
Washington
01.2016 - 09.2022
Responsible for curating industry content for Cision/PR Newswire @PRNFood & @PRNHotels Twitter Handles, growing follower base, and increasing engagement
Account Manager
Cision
Albuquerque, NM
02.2015 - 09.2017
Managed a portfolio of 300 accounts (agency, private, government, public, and nonprofit) with a $3M YTD spend, focusing on client retention and profitable growth.
Awarded “Peak Performer” for exceeding 100% of YTD goals and KPIs in 2015, 2016, and 2017.
Maintained an average YTD retention rate of 94%, consistently surpassing KPIs (40 activities/day, 8 meetings/week, 5 new business opportunities/week).
Converted 75% of win-back leads into new customer accounts and managed relationships post-onboarding.
Cross-sold SaaS, Investor Relations, and Multivu Creative Services to expand client offerings.
Advised clients on optimizing investments for business impact and achieving desired outcomes.
Educated clients on content distribution, SEO, social media optimization, brand awareness, and audience targeting.
Conducted quarterly business reviews to identify challenges, align on needs, and ensure client success.
Demonstrated ROI through data-driven solutions aligned with client goals.
Negotiated contracts and closed agreements to maximize profitability.
Collaborated with marketing to refine outreach strategies, increasing qualified inbound leads.
Reported on pipeline progress to leadership through forecast calls and meetings.
Worked with sales teams to drive growth and expand market share.
Maintained accurate records of activities and pipeline using Salesforce and ChurnZero.
Education
Education
Miller Heiman Conceptual Selling -
01.2021
Cision Communication Cloud Software Certification - SAAS
06.2017
Miller Heiman Strategic Selling -
12.2015
Bachelor's Degree - Mass Communication and Journalism
The University of New Mexico
05.2014
Skills
Value Selling
Consultative Sales
Strategic Sales
Negotiation Tactics
Interpersonal Communication
Relationship Building
Face to Face customer meetings
Training & Leadership Skills
Client Account Management
Sales Forecasting
Sales closing
Lead prospecting
Upselling
Cross-selling
Retention
Complex Problem-Solving
Self-motivation
Awards
2021 Presidents Club Winner, 01/01/21
Peak Performer, 01/01/15
Timeline
Aesthetic Sales Representative
LaserAway
11.2023 - Current
Enterprise Sales Engineer & Sales Overlay
Cision/PR Newswire
10.2017 - 09.2022
Social Media Curator
Cision/PR Newswire
01.2016 - 09.2022
Account Manager
Cision
02.2015 - 09.2017
Miller Heiman Conceptual Selling -
Cision Communication Cloud Software Certification - SAAS
Miller Heiman Strategic Selling -
Bachelor's Degree - Mass Communication and Journalism