Celina Bailey

• Educated customers on digital banking tools and services offered by the credit union.
• Collaborated with team members to improve customer service delivery and workflow efficiency.
• Trained new tellers on operational procedures and best practices for customer interactions.
• Promoted credit union products during member interactions to enhance service offerings.
• Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
• Built and maintained client relationships through quality, personalized interactions.

• Ensured that each guest was served courteously, quickly, and efficiently.
• Performed opening and closing duties, such as setting up the dining area, cleaning, and restocking supplies.

Started in the position part-time, transitioned to full-time in August 2023.

• Worked closely with the fraud department, taking part in monthly meetings and contributing fraudulent materials we had gathered from members to assist in investigations.
• Completed vault teller duties, such as daily inventory and balancing, ordering and handling large volumes of currency for the branch and members, and passing surprise audits with 100% accuracy.
• Processed wire transfers for members, both domestically and internationally.
• Balanced daily personal cash drawer.
• Identified fraudulent activity or suspicious behavior was immediately reported to management.
• Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.

• Created five original cocktails for seasonal menu changes.
• Checked the identification of guests to verify age requirements for alcohol purchase.
• Recommended food and drinks to patrons based on preferences, pairings, and special promotions.
• Upsold customers from the shelf to premium brands to help boost sales.
• Stayed up to date on the latest mixology trends, bar equipment, and sanitation standards.

Began as a team member, transitioned to a trainer after 6 months, and then worked up to catering manager.

• Established positive rapport with customers, managers, and team members to maintain a positive and successful work environment.
• Gathered customer requirements and worked with the catering team in implementing specifications.
• Oversaw inventory and ordered ingredients to restock produce.
• Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
• Reduced food waste by overseeing and planning ingredients, anticipating customers, and the popularity of items.