Celina Barraza
Las Vegas,NV
Summary
Proven Customer Service Specialist with a track record of enhancing customer satisfaction through expert resolution of conflicts, complaints, and queries. At USAA, adeptly managed high-stress situations and improved loyalty through empathetic service. Skilled in conflict resolution and critical thinking, ensuring efficient problem-solving and customer relations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
USAA
01.2023 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Submit insurance company claims, educate members about their deductible, and arrange for renters or tows, review policies
Customer Service Representative
West Start Credit Union
03.2022 - 12.2022
- Processed customer service orders promptly to increase customer satisfaction.
- Large volume of participant calls, block credit and debit cards, and monitor members' balances and accounts. Check all transactions, send personal checks, wire transfers, and ensure that all sources of income were safely placed away at the conclusion of the shift.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
FNS Food and Nutrition Service
Mountain View Hospital
07.2020 - 04.2022
- Maintained food at proper operating temperatures, trained team in food safety and documented required temperatures.
- Handled customer complaints professionally, resolving issues promptly to ensure continued satisfaction.
- Developed nutritious meal plans for diverse clientele, adhering to dietary restrictions and preferences.
- Slice and assist with food preparation in the deli area. Carry out patient trays with promptness and courtesy. keeping the surroundings for patients hygienic and sanitary through appropriate sanitization.
Education
GED -
Adult Education
Las VegasSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Payment Processing
- Customer satisfaction measurement
- Data Collection
- Dispute Resolution
- Multi-line phone talent
Certification
BLS Certification
AHA Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
USAA
01.2023 - 04.2024
Customer Service Representative
West Start Credit Union
03.2022 - 12.2022
FNS Food and Nutrition Service
Mountain View Hospital
07.2020 - 04.2022
GED -
Adult Education
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