Hi, I’m
Celina Cox
Krotz Springs,LA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
20
years of professional experience
Work History
Red White and Blue Sweet ShopKrotz Springs, Louisiana
Shift Manager
10.2015 - Current
Job overview
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Resolved conflicts between staff members in a professional manner.
- Reviewed security footage regularly for suspicious activities or theft attempts.
- Enforced safety standards throughout the store including proper use of equipment.
- Inspected work areas regularly for cleanliness and organization standards.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Communicated with other shift managers to facilitate continuum of customer service.
- Upheld company standards and compliance requirements for operations.
- Coached employees on interactions with customers to drive exceptional service.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Reinforced rules to promote superior employee performance.
- Taught staff upselling techniques to meet revenue targets.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Observed and monitored utilization of equipment.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Identified needs of customers promptly and efficiently.
- Recommended opportunities for growth and advancement to motivate employees.
- Evaluated and assessed personnel to identify potential candidates for promotion.
Murphy USAPineville, LA
Cashier
05.2013 - 11.2014
Job overview
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed sales transactions to prevent long customer wait times.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Learned roles of other departments to provide coverage and keep store operational.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Helped with purchases and signed customers up for rewards program.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Verified customer age requirement for alcohol or tobacco purchases.
- Used suggestive selling techniques to promote add-on sales.
- Greeted customers promptly and responded to questions.
- Processed customer payments quickly and returned exact change and receipts.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
- Welcomed customers, offering assistance to help find store items.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Joe Dreyfus Restaurant Livonia,, LA
Sues Chef
03.2009 - 12.2012
Job overview
- Planned menus, ordered supplies and managed kitchen staff.
- Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
- Ensured compliance with all health, safety and hygiene regulations within the kitchen area.
- Trained new chefs on proper cooking techniques and menu items.
- Maintained a clean work environment by adhering to sanitation policies and procedures.
- Prepared high-quality dishes according to established recipes.
- Checked quality of raw materials before use.
- Stored foods correctly using correct storage containers and labelling systems.
- Adjusted seasonings of dishes according to customers' tastes.
- Monitored quality, presentation and quantities of plated food across line.
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
PopalockLafayette , LA
Dispatcher Coordinator
08.2004 - 02.2008
Job overview
- Monitored dispatch operations to ensure efficient and effective service delivery.
- Created detailed reports of daily dispatching activities and submitted them to management.
- Coordinated with other departments to ensure smooth flow of operations.
- Trained new staff on the use of dispatching software and systems.
- Resolved customer complaints in a timely manner.
- Performed administrative tasks such as scheduling appointments, setting up meetings.
- Managed communications between customers and drivers using two-way radios.
- Updated database with information about dispatched orders, their status.
- Liaised with customers to provide logistics for drivers and coordinate delivery times.
- Answered customer requests with information about product availability, shipping information and status updates.
- Recorded results of service calls to create report summaries for senior management.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Communicated with individuals within inbound call center setting to complete dispatch support for calls.
- Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
Education
Opelousas School Board, Opelousas, LA
GED
02-2008
Skills
- Quality Assurance
- Schedule oversight
- Supply Ordering
- Staff Development
- Workplace Safety
- Punctual and Reliable
- Cash Handling
- Policy administration
- Delegating Work
- Operations Management
- Opening and closing procedures
- Handling Customer Complaints
- Flexible Schedule
- Staff Training and Onboarding
- Interpersonal Skills
- Decision-Making
- Relationship Building
- Training and mentoring
- Staff Motivation
- Energetic and Enthusiastic
Timeline
Shift Manager
Red White and Blue Sweet Shop
10.2015 - Current
Cashier
Murphy USA
05.2013 - 11.2014
Sues Chef
Joe Dreyfus Restaurant
03.2009 - 12.2012
Dispatcher Coordinator
Popalock
08.2004 - 02.2008
Opelousas School Board
GED
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