Summary
Overview
Work History
Education
Skills
Timeline
SeniorSoftwareEngineer
Celina Cox

Celina Cox

Krotz Springs,United States

Summary

Proven leader and effective communicator, adept at multitasking and maintaining a positive attitude under pressure. At Popalock National Call Center, I spearheaded customer satisfaction improvements and streamlined dispatch operations, showcasing my expertise in call management and exceptional service delivery. Demonstrates a commitment to excellence and a knack for fostering professional relationships.

Overview

21
21
years of professional experience

Work History

Food Service Supervisor

T'Boo's
10.2015 - Current


  • Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Kept guest and work areas clean, organized, and sanitized per established standards.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Ensured compliance with health department regulations, maintaining a consistently clean and safe kitchen environment for staff and customers alike.

Personal House Cleaner

Claudette Robin
06.2003 - 12.2015
  • Preserved home cleanliness standards by performing regular maintenance tasks such as dusting, vacuuming, mopping, and sanitizing surfaces.
  • Enhanced client satisfaction by consistently providing thorough and detail-oriented cleaning services.
  • Exceeded client expectations with customized cleaning plans based on specific needs and preferences.
  • Maintained a loyal clientele through excellent communication, punctuality, and reliability.
  • Retained long-term clients through dedicated commitment to delivering top-notch housecleaning services.

Dispatcher Coordinator

Popalock National Call Center
08.2004 - 02.2008
  • Improved customer satisfaction with timely and accurate dispatching of service requests.
  • Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
  • Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.
  • Trained new dispatchers on company procedures, software applications, and communication protocols.
  • Managed high call volumes while maintaining composure and professionalism under pressure.
  • Resolved conflicts between service providers or customers in a diplomatic manner to maintain positive relationships.
  • Collaborated with other departments to streamline processes and improve overall operational efficiency.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Closely monitored dispatch board to triage and prioritize daily calls.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Contributed to the development of company policies regarding dispatch operations, ensuring compliance with industry regulations and best practices.

Education

High School Diploma - GED

Adult Education Program
Opelousas, LA
02.2008

Skills

  • Professional and Courteous
  • Positive Attitude
  • Multitasking
  • Excellent Communication
  • Customer Service
  • Call center experience
  • Complaint Handling
  • Professional telephone demeanor
  • Call Center Operations
  • Call Management
  • Assertiveness

Timeline

Food Service Supervisor

T'Boo's
10.2015 - Current

Dispatcher Coordinator

Popalock National Call Center
08.2004 - 02.2008

Personal House Cleaner

Claudette Robin
06.2003 - 12.2015

High School Diploma - GED

Adult Education Program

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Celina Cox