Celina Diggs
Annapolis,MD
Summary
Driven and licensed cosmetologist with a proven track record at The Hair Sollutionz Studio, enhancing client satisfaction through expert hair styling and coloring. Leveraged social skills and active listening to boost customer retention. Continuously updated techniques via workshops, contributing to a dynamic, client-focused experience. Excelled in social media promotion, broadening client base.
Overview
2
2
years of professional experience
Work History
Cosmetologist
The Hair Sollutionz Studio
09.2023 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
Cosmetology Student
Paul Mitchell The School
04.2022 - 07.2023
- Mentored fellow students in various cosmetology practices by sharing expertise gained through hands-on experience and coursework completion.
- Enhanced client satisfaction by providing personalized cosmetology services tailored to individual needs and preferences.
- Provided thorough consultations before each appointment to understand client goals thoroughly and create customized plans accordingly.
- Demonstrated proficiency in various hair styling techniques, including cutting, coloring, perming, straightening, extensions application, and updo creation.
Education
Annapolis High School
Annapolis, MD11.2021
Skills
- Social skills
- Friendly Communication
- Active Listening
- Licensed Cosmetologist
- Hair Styling
- Hair Coloring and Highlighting
- Social Media Promotion
Timeline
Cosmetologist
The Hair Sollutionz Studio
09.2023 - Current
Cosmetology Student
Paul Mitchell The School
04.2022 - 07.2023
Annapolis High School
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