Celina Dryden
Gainesville,Ga
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Amazon
04.2019 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Customer Service Representative
Disney
09.2014 - 03.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of General Studies - Business Administration
Augusta Technical College
Augusta, GA06.2014
High School Diploma -
Westside High School
Augusta, GA05.2010
Skills
- Account Management
- Citrix
- Promotional Support
- Research
- Refund Processing
- Retail Materials Management
- Report Transcription
- Microsoft SharePoint
- Call Triaging
- Shipping and Receiving Understanding
Timeline
Customer Service Representative
Amazon
04.2019 - Current
Customer Service Representative
Disney
09.2014 - 03.2019
Bachelor of General Studies - Business Administration
Augusta Technical College
High School Diploma -
Westside High School
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