Celina Dye
Honaker,VA
Summary
Proven professional with a background in diverse roles. Specializes in workflow optimization and interpersonal communication, enhancing client satisfaction and operational efficiency. Demonstrated expertise in technical writing and a keen eye for detail, achieving significant improvements in process and customer engagement.
Overview
12
12
years of professional experience
Work History
School Bus Driver
Buchanan County Public Schools
Council, VA
10.2021 - Current
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Drove bus along assigned route, picking up students.
- Communicated information to parents to promote good communication and transparency.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
Real Estate Agent
C&C Realty
Claypool Hill, VA
05.2023 - 11.2023
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Prepared and presented contracts and other legal documents to clients.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Maintained connections with clients to encourage repeat business and referrals.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Performed home evaluations and developed competitive market analysis for individual homes.
Customer Service Representative
Carter Bank & Trust
Cedar Bluff, VA
06.2012 - 10.2016
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Prepared multiple documents for the customers. Revised or created the manager's documents for her.
Education
Associate of Applied Science - Human Services
Southwest Virginia Community College
Cedar Bluff, VA05-2025
High School Diploma -
Honaker High School
Honaker, VA05-2012
Skills
- Proofreading experience
- Strong Grammar Skills
- Interpersonal and written communication
- Editing capabilities
- Fact-checking abilities
- Research abilities
- Reading Comprehension
- Writing improvement suggestions
- Technical writing understanding
- Clear Communication
- Workflow Optimization
- Keen eye for detail
Timeline
Real Estate Agent
C&C Realty
05.2023 - 11.2023
School Bus Driver
Buchanan County Public Schools
10.2021 - Current
Customer Service Representative
Carter Bank & Trust
06.2012 - 10.2016
Associate of Applied Science - Human Services
Southwest Virginia Community College
High School Diploma -
Honaker High School