Summary
Overview
Work History
Education
Skills
Timeline
Generic

Celina Dye

Honaker,VA

Summary

Proven professional with a background in diverse roles. Specializes in workflow optimization and interpersonal communication, enhancing client satisfaction and operational efficiency. Demonstrated expertise in technical writing and a keen eye for detail, achieving significant improvements in process and customer engagement.



Overview

12
12
years of professional experience

Work History

School Bus Driver

Buchanan County Public Schools
10.2021 - Current
  • Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
  • Drove bus along assigned route, picking up students.
  • Communicated information to parents to promote good communication and transparency.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Developed positive relationships with students, faculty and parents to support continuous rapport and communication.

Real Estate Agent

C&C Realty
05.2023 - 11.2023
  • Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
  • Prepared and presented contracts and other legal documents to clients.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
  • Performed home evaluations and developed competitive market analysis for individual homes.

Customer Service Representative

Carter Bank & Trust
06.2012 - 10.2016
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Trained new personnel regarding company operations, policies and services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Prepared multiple documents for the customers. Revised or created the manager's documents for her.

Education

Associate of Applied Science - Human Services

Southwest Virginia Community College
Cedar Bluff, VA
05-2025

High School Diploma -

Honaker High School
Honaker, VA
05-2012

Skills

  • Proofreading experience
  • Strong Grammar Skills
  • Interpersonal and written communication
  • Editing capabilities
  • Fact-checking abilities
  • Research abilities
  • Reading Comprehension
  • Writing improvement suggestions
  • Technical writing understanding
  • Clear Communication
  • Workflow Optimization
  • Keen eye for detail

Timeline

Real Estate Agent

C&C Realty
05.2023 - 11.2023

School Bus Driver

Buchanan County Public Schools
10.2021 - Current

Customer Service Representative

Carter Bank & Trust
06.2012 - 10.2016

Associate of Applied Science - Human Services

Southwest Virginia Community College

High School Diploma -

Honaker High School

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Celina Dye