Summary
Overview
Work History
Education
Skills
Timeline
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Celina Flores Villanueva

Mecca,IN

Summary

Highly-qualified Housekeeping Supervisor offering 3 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Familiar with hotel operations, cleaning procedures and health and safety regulations. Bilingual individual with strong attention to detail. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Housekeeper Supervisor

Marriott
06.2022 - Current
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Completed schedules, shift reports, and other business documentation.
  • Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
  • Worked with front desk to respond promptly to all guest requests.
  • Managed team productivity and workflow to exceed quality standards.
  • Evaluated employee performance and developed improvement plans.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Placed orders for housekeeping supplies and guest toiletries.

Main Linen Coordinator

Marriott Vacations Worldwide
09.2020 - 06.2022
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Completed schedules, shift reports, and other business documentation.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Worked with front desk to respond promptly to all guest requests.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Prepared and submitted reports to demonstrate staff productivity.
  • Maintained required records of work hours for payroll usage.

Housekeeper

Marriott Vacations Worldwide
08.2019 - 09.2020
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Verified cleanliness and organization of storage areas and carts.
  • Changed bed linens and collected soiled linens for cleaning.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Focus on time management to effectively and efficiently complete the assigned tasks for the day.

Education

High School Diploma -

Desert Mirage High School
Thermal, CA
06.2017

Skills

  • Resolve Complaints
  • Closing Procedures
  • Microsoft Office
  • Reading Comprehension
  • Payroll Understanding
  • Customer Service
  • Staff Forecasting
  • Daily Progress Reports
  • Performance Improvement
  • Guest Relations
  • Enforcing Safety Protocols
  • Staff Training
  • Project Deadlines
  • Desktop Computers

Timeline

Housekeeper Supervisor

Marriott
06.2022 - Current

Main Linen Coordinator

Marriott Vacations Worldwide
09.2020 - 06.2022

Housekeeper

Marriott Vacations Worldwide
08.2019 - 09.2020

High School Diploma -

Desert Mirage High School

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Celina Flores Villanueva