Celina Foster
Lakewood Ranch,FL
Summary
Community Association Manager adept at remaining accessible to residents and board members. Offering excellent organizational and time management skills. Positive and diligent professional effective at promoting resident satisfaction by addressing concerns, spearheading repairs and implementing updates to enhance properties.
Overview
27
27
years of professional experience
1
1
Certification
Work History
On-Site Community Association Manager
Lakewood National Golf Club Inc.
06.2023 - Current
- Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Communicated effectively with owners, residents, and on-site associates.
- Manage large Master Association with 1587 Members.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Responded to Common Area Maintenance (CAM) inquiries.
- Manage HOA office and staff.
- Developed and adhered to community budgetary restrictions in collaboration with board of directors.
- Inspect Associations common and unit owner's property assuring they are within the governing documents guidelines and compliance.
Community Association Manager
Casey Condominium Management
07.2022 - 06.2023
- Enforced compliance with community regulations and guidelines.
- Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
- Developed and adhered to community budgetary restrictions in collaboration with board of directors.
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
- Communicated effectively with owners, residents and on-site associates.
- Kept properties in compliance with local, state and federal regulations.
- Analyzed and evaluated monthly and quarterly financial statements.
- Administered property-related budgets, reviewed invoices and tracked costs.
- Responded to Common Area Maintenance (CAM) inquiries.
- Secured pool and maintenance, landscaping and waste removal.
- Portfolio with almost 800 residents
Leasing Specialist
The Floridian Club Of Sarasota
09.2020 - 01.2023
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Showed apartments to potential tenants and answered questions regarding community.
- Invited prospects to fill out application upon completion of property tour.
- Regularly inspected curb appeal of facilities to keep property great shape.
- Experienced with new construction, luxury apartment buildings, condominiums and 55+ communities and units.
- Reviewed aged vacancies, market-ready apartments, and models and completed and updated market surveys.
- Created and submitted daily reports on leasing activities.
- Created proposals, lease offers, and documents for incoming and current tenancies.
- Kept meticulous records of correspondence between management and tenants.
- Collected, completed and processed lease applications.
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Managed over 309 leases by preparing for renewals and vacancies and enforced occupancy and payment terms.
- Trained leasing professionals on regulatory requirements, company policies and office procedures.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Kept accurate records of all resident and tenant correspondence.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Managed over 200 leases by preparing for renewals and vacancies and enforced occupancy and payment terms.
Leasing Agent
Ryntal Property Management
08.2019 - 07.2020
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Marketed property to local businesses through collateral, emails and phone calls.
- Distributed and followed up on tenant renewal notices.
- Escalated any major issues to property manager for immediate remediation.
- Invited prospects to fill out application upon completion of property tour.
- Validated rental eligibility by using Ryntal Property Management's verification process.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Recruited new residents through website advertising and marketing.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Promoted positive company and owner relationships through proactive attention to concerns.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Coordinated appointments to show marketed properties.
- Communicated regularly with key on- and off-site tenant contacts to achieve satisfaction with facility and services.
- Maintained sufficient number of units market-ready at all times.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
- Oversaw daily operations, maintenance and administration of various properties.
- Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
- Encouraged prospective tenants to fill out applications after property tours.
- Communicated effectively with owners, residents and on-site associates.
Sales and Marketing Associate
ILoveKickboxiing - Sarasota
07.2018 - 08.2019
- Coordinated with social media, public relations and other teams to execute product introductions.
- Collaborated with product development team to effectively modernize and update promotions.
- Maximized advertising efforts by developing content for media relations, corporate communications and social media posts.
- Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion.
- Identified appropriate marketing channels and target customers for campaigns.
- Developed campaigns and specific marketing strategies for clients.
- Managed full-cycle marketing and advertising strategies including estimating costs, managing resource allocation and adjusting production schedules to ensure success.
- Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
- Increased credibility and client awareness by developing technical/non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters.
Real Estate Agent
ROLLS REALTY
01.2016 - 10.2018
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Liaised between buyers and sellers to ensure positive experiences for both parties.
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Maintained connections with clients to encourage repeat business and referrals.
- Advertised client properties through websites, social media and real estate guides.
- Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
- Guided clients from beginning to end of home buying process in choosing right property.
- Communicated with clients to understand property needs and preferences.
- Negotiated, facilitated and managed real estate transactions.
- Showed properties to potential buyers and other brokers at open houses and by appointment.
- Presented purchase offers to sellers for consideration.
- Used NTREIS and other realtor databases to find properties for clients.
- Generated leads for sales and rental properties through cold calls and referrals.
- Created and implemented marketing plans to drive sales.
Nursing Home Activities - Volunteer
Laurels Of Hilliard
03.2006 - 12.2015
- Watched participants to spot difficulties and provide aid, stopping activities and offering medical assistance
- Coordinated off-site activities and accompanied residents throughout excursions
- Promoted exceptional quality of life for all residents by innovating, organizing and conducting entertaining and stimulating activities
- Engaged residents through events, small groups and personal attention
Beauty Consultant Sales Representative
Lazarus
04.1999 - 05.2002
- Opened and closed store independently when needed and prepared nightly bank drop for manager
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts
- Listened to customer needs and desires to identify and recommend optimal products
- Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Conducted product demonstrations to highlight features and redirect objections to positive aspects
Travel Agent
First Discount Travel
10.1996 - 03.1999
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed
- Arranged travel accommodations for groups, couples, executives and special needs clients
- Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations
- Implemented automated office systems, optimizing client and data communications as well as records management
- Capitalized on emerging industry and market trends to enhance business and customer relations strategies
Education
High School Diploma -
Holywell High School
North Wales, United KingdomNVQ Travel and Tourism
Deeside College
North Wales, United KingdomReal Estate
Hondros College of Business
Westerville, OHReal Estate
Ed Kophler School Real Estate
Sarasota, FLSkills
- Business processes and procedures
- Relationship building and retention
- Client-oriented
- Daily property operations
- Marketing campaigns
- Customer service-focused
- Conflict Resolution
- Multitasking Abilities
- Interpersonal communication skills
- Community Guidelines Enforcement
- Vendor Relationship Development
- Effective Planning
- Property Management
- Grounds and Facility Inspection
Certification
- Licensed Community Associations Manager
- Licensed Real Estate Agent, FL, OH
Timeline
On-Site Community Association Manager
Lakewood National Golf Club Inc.
06.2023 - Current
Community Association Manager
Casey Condominium Management
07.2022 - 06.2023
Leasing Specialist
The Floridian Club Of Sarasota
09.2020 - 01.2023
Leasing Agent
Ryntal Property Management
08.2019 - 07.2020
Sales and Marketing Associate
ILoveKickboxiing - Sarasota
07.2018 - 08.2019
Real Estate Agent
ROLLS REALTY
01.2016 - 10.2018
Nursing Home Activities - Volunteer
Laurels Of Hilliard
03.2006 - 12.2015
Beauty Consultant Sales Representative
Lazarus
04.1999 - 05.2002
Travel Agent
First Discount Travel
10.1996 - 03.1999
High School Diploma -
Holywell High School
NVQ Travel and Tourism
Deeside College
Real Estate
Hondros College of Business
Real Estate
Ed Kophler School Real Estate
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