Summary
Overview
Work History
Education
Skills
Timeline
Generic

Celina Gonzales

Dallas

Summary

Skilled, hardworking, and reliable team member accustomed to taking on challenging task with strong background in all environments. Works well independently or with other to handle any assignments. Always ready to go above and beyond to support team and serve customers. Quick learner with motivated to continue to learn and grow.

Overview

15
15
years of professional experience

Work History

Security Clerk

American Standard Brands
08.2020 - Current
  • Addressed concerns quickly to avoid lasting issues.
  • Maintain a good work environment with co-worker, management, and truck drivers.
  • Monitor incoming and outgoing shipment.
  • Use ETC to locate pick up numbers, BOLs, and status of loads.
  • Update all information into the computer and log sheet.
  • Preform all office activities, including written emails and answering phones, providing updates to upper-level management, tracking bills and filing documents correctly.
  • Trained new department employees and coached on strategies to improve performance.

Programmer

AA Granite Fabrication Center
02.2018 - 08.2020
  • Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
  • Developed continuous integration tool to streamline deployment.
  • Integrated data visualization media and tools to illustrate complex analyses.

Cashier and Cook

Pizza Hut
12.2015 - 05.2018
  • Finished all tasks and job duties, adhering to deadlines to avoid delays.
  • Kept work area organized and clutter-free.
  • Maintained good working relationship with co-workers and management.
  • Assisted team members and managers with tasks to maintain productivity and meet project milestones.
  • Paid close attention to presentation to give customers attractive dishes in line with restaurant standards.
  • Stored food at proper temperature as required by food safety regulations.
  • Cooked food products following established instructions for preparation of particular menu items.
  • Worked well with front-of-house staff to consistently meet customers' needs.
  • Weighed and mixed ingredients to achieve proper ratios in prepared dishes.
  • Learned and followed restaurant recipes to give customers consistent quality.
  • Trained new department employees and coached on strategies to improve performance.
  • Prepared vegetables, garnishes, and other items ahead of time to reduce loads during rush periods.
  • Determined special requests from guests and prepared food accordingly.
  • Maintained and operated standard cooking equipment including grills and deep fryers.
  • Handled daily checklists consistently, including cleaning and restocking requirements for efficient kitchen operations.
  • Cleaned surfaces regularly to prevent spread of illness or cross-contamination between raw and cooked products.
  • Cleaned and disinfected food preparation areas, workstations, and equipment.
  • Cooked items to correct temperatures to minimize risk of food-borne illness.
  • Processed cash register transactions by inputting product costs and giving back change.
  • Bagged and packaged customer orders and purchases.
  • Collected payment for customer purchases.

Drive-Thru Cashier

Whataburger
02.2015 - 10.2015
  • Managed cash and credit card payments and counted change.
  • Followed all cleanliness standards and completed side work assignments as directed.
  • Used POS system to record orders and calculate final total.
  • Greeted drive-thru customers and communicated clearly to take orders.
  • Retrieved packaged items and drinks to fulfill orders.
  • Answered menu-related questions and assisted guests with selection.
  • Bagged all items while reviewing order to verify accuracy.
  • Kept employee and customer areas clean, neat and ready for any challenge by using slow periods to tackle routine housekeeping needs.
  • Helped management solve customer concerns with proactive approaches based on retail knowledge.
  • Engaged customers and built connections using positive, upbeat attitude.

Customer Service Representative Team Lead

Ross Dress for Less
09.2013 - 10.2014
  • Determined customers' needs with quick assessments and coordinated appropriate responses.
  • Answered customers' questions and educated callers on important information related to previous and planned purchases.
  • Trained new department employees and coached on strategies to improve performance.
  • Presented and explained feeds and payment processing procedures.
  • Handled management-level issues in place of senior staff to maintain continuity of leadership.
  • Documented compliance with company policies and procedures and wrote sales reports daily.
  • Continuously met or exceeded daily service quality and performance scores.
  • Engaged with customers to understand and resolve issues and answer product questions.
  • Kept assigned areas well-stocked and professional in appearance with regular attention to department needs.
  • Consistently organized and restocked display racks to keep the store ready for customer needs.
  • Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale.
  • Assisted team members and managers with tasks to maintain productivity and meet project milestones.
  • Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.
  • Processed cash register transactions by inputting product costs and giving back change.
  • Bagged and packaged customer orders and purchases.
  • Greeted all customers and provided prompt and friendly service.
  • Returned non-purchased products to shelves and performed general merchandising functions.

Drive-Thru Cashier

McDonald's
06.2012 - 09.2013
  • Answered menu-related questions and assisted guests with selection.
  • Greeted drive-thru customers and communicated clearly to take orders.
  • Bagged all items while reviewing order to verify accuracy.
  • Managed cash and credit card payments and counted change.
  • Followed all cleanliness standards and completed side work assignments as directed.
  • Helped management solve customer concerns with proactive approaches based on retail knowledge.
  • Engaged customers and built connections using positive, upbeat attitude.
  • Boosted team success by working well with all members and cross-training in different positions and departments.
  • Restocked shelves with current merchandise, taking time to arrange attractive, eye-catching displays.
  • Kept employee and customer areas clean, neat and ready for any challenge by using slow periods to tackle routine housekeeping needs.
  • Increased sales of target items by employing excellent upselling and communication skills.

Lead Customer Service Representative

Domino's Pizza
02.2010 - 03.2012
  • Stored food at proper temperature as required by food safety regulations.
  • Cooked food products following established instructions for preparation of particular menu items.
  • Verified that prepared food met requirements for quality and quantity.
  • Cleaned and disinfected food preparation areas, workstations, and equipment.
  • Ordered, stocked, and utilized spices and ingredients as called for.
  • Learned and followed restaurant recipes to give customers consistent quality.
  • Maintained and operated standard cooking equipment including grills and deep fryers.
  • Worked well with front-of-house staff to consistently meet customers' needs.
  • Cooked items to correct temperatures to minimize risk of food-borne illness.
  • Handled daily checklists consistently, including cleaning and restocking requirements for efficient kitchen operations.
  • Cleaned surfaces regularly to prevent spread of illness or cross-contamination between raw and cooked products.
  • Trained new associates on store programs and policies.
  • Assisted associates with problem resolutions.
  • Answered incoming calls and assisted customers with questions.
  • Used upselling and cross-selling techniques to provide solutions to customer issues.
  • Addressed customer concerns and complaints, resolving issues quickly and efficiently.
  • Managed details of completing sales payments, refunds, and exchanges, including issuing store credit.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.

Education

High School Diploma -

Grand Prairie High School
Grand Prairie, Tx
05.2009

Skills

  • Payment processing
  • Product knowledge
  • Data entry and management
  • Account updating
  • Inbound and outbound calls
  • Problem resolution
  • Organization and recordkeeping
  • Shipping and receiving understanding
  • Customer service
  • File management
  • Multitasking
  • Conflict resolution
  • Upselling and cross-selling
  • POS system operations
  • Inventory control
  • Merchandise restocking
  • Cash handling
  • Employee training
  • Interface design and implementation
  • Programming documentation
  • Systems analysis
  • Complaint handling
  • Team management
  • Staff monitoring
  • Cooking
  • Food handling
  • Sanitation
  • Time management
  • Positive and professional
  • Technical troubleshooting

Timeline

Security Clerk

American Standard Brands
08.2020 - Current

Programmer

AA Granite Fabrication Center
02.2018 - 08.2020

Cashier and Cook

Pizza Hut
12.2015 - 05.2018

Drive-Thru Cashier

Whataburger
02.2015 - 10.2015

Customer Service Representative Team Lead

Ross Dress for Less
09.2013 - 10.2014

Drive-Thru Cashier

McDonald's
06.2012 - 09.2013

Lead Customer Service Representative

Domino's Pizza
02.2010 - 03.2012

High School Diploma -

Grand Prairie High School

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