Summary
Overview
Work History
Education
Skills
Timeline
Generic

Celina Gonzalez

Lansing,MI

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

11
11
years of professional experience

Work History

Customer Serivce

Lowes Home Improvement Stores
08.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Auditor

Meijer Wearhouse
12.2017 - 10.2020
  • Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
  • Complied with established internal procedures by examining reports, processes and documentation.
  • Participated in interviews, performed observations and evaluated pertinent information to supplement audit findings.
  • Performed strategic planning, execution and finalization of audits.

Housekeeper

Quality Suites Hotel
01.2011 - 11.2017
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.

Education

No Degree -

Everett High School
Lansing, MI

Skills

  • Staff Training
  • Order Fulfillment
  • Microsoft
  • Microsoft Word
  • Stocking and Replenishing
  • Credit Card Payment Processing
  • Active Listening
  • Customer Relations
  • Time Management
  • Understanding Customer Needs
  • Customer Service
  • Multi-Line Phone Talent

Timeline

Customer Serivce

Lowes Home Improvement Stores
08.2021 - Current

Auditor

Meijer Wearhouse
12.2017 - 10.2020

Housekeeper

Quality Suites Hotel
01.2011 - 11.2017

No Degree -

Everett High School
Celina Gonzalez