Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Results-driven Customer Sales Representative. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Hi, I’m
Celina Gregory
Customer Experience Professional
OLYMPIA,WA
Summary
Overview
19
years of professional experience
Work History
Black Hills Inc Heating & Air
Customer Service Representative
10.2024 - Current
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Panowicz Jewelers
Sales
06.2019 - 06.2024
Job overview
- Generated weekly sales reports to monitor and evaluate progress towards achieving sales objectives.
- Trained employees in effective sales techniques and consultative approaches.
- Achieved consistent growth in store sales.
- Drove sales growth by educating new employees on successful selling methods.
- Arranged marketing events including sales promotions.
- Accurately processed sales transactions and consistently achieved monthly sales goals.
US Bankcorp
Bank Teller
12.2017 - 05.2019
Job overview
- Maintained confidentiality of bank records, transactions and customer information.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Developed strong relationships with customers to ensure repeat business.
- Performed cash handling duties including counting currency, coins and checks.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
Lennox International LLC
Customer Sales Associate
12.2011 - 05.2017
Job overview
- Utilized engineer provided drawings to accurately perform takeoffs of HVAC equipment for quote entries.
- Ensured seamless communication by resolving any inconsistencies with the help of engineers.
- Utilized data entry skills to input product information and generate quotes for customers
- Streamlined the process of converting project quotations into orders and effectively maintained customer orders.
- Assisted customers in resolving their queries regarding Lennox Commercial Products and offerings
- Providing support to contractors for design build initiatives.
- Assisted engineers in selecting products for upcoming projects
- Built and sustained relationships with existing clients while also establishing connections with potential customers.
Friesen's Climate control
Outside Sales Representative
01.2006 - 01.2011
Job overview
- Developed and sustained client relationships to drive repeat business.
- Established strong customer relationships and identified optimal products based on individual needs
- Developed precise and comprehensive sales proposals.
- Measured and planned proposed installations for installation team
- Demonstrated extensive expertise in heating and cooling systems.
- Negotiated and achieved sales targets consistently through successful closing of sales.
- Devoted to providing outstanding service to customers
- Ensured smooth transition for clients following installation
Skills
- Offering sales support
- Direct Sales
- Sales closing
- B2B sales
- CRM
- Customer Service
- Deescalating Client's concerns/issues
- Multitasking
- Office administration
References
References
References available upon request.Timeline
Customer Service Representative
Black Hills Inc Heating & Air
10.2024 - Current
Sales
Panowicz Jewelers
06.2019 - 06.2024
Bank Teller
US Bankcorp
12.2017 - 05.2019
Customer Sales Associate
Lennox International LLC
12.2011 - 05.2017
Outside Sales Representative
Friesen's Climate control
01.2006 - 01.2011
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