Celina Kodate
Honolulu,HI
Summary
Developed exceptional customer service and cash handling skills in financial environment. Demonstrated ability to manage transactions accurately and efficiently while maintaining positive client interactions. Seeking to transition into new field where these skills can drive customer satisfaction and operational excellence.
Overview
4
4
years of professional experience
Work History
Project Supervisor
Pacific Point Inc.
01.2024 - Current
- Assisted to build the bridge for the OCR project previously worked on by Stria as a former Document Management Specialist
- Applied previous document conversion knowledge from Stria by problem-solving new ways to establish an efficient workflow of preparing and scanning documents, checking for quality, entering data and delivering the final digital products to the client
- Managed a small team to carry out the document conversion workflow
- Delivered completed batches on time by prioritizing multiple tasks.
- Provided status updates for projects, delivering information to all stakeholders.
- Partnered with project team members to identify and quickly address problems.
- Supervised work of 5 team members, offering constructive feedback regarding work performance.
- Completed about 20 boxes of documents per month on average, regularly coordinating and returning the boxes to the client.
Administrative Assistant
Associa Hawaii
06.2023 - 12.2023
- Provided friendly customer service to residents of the condominium
- Carried out a variety of administrative tasks ranging from scheduling elevator and barbecue grill reservations, to creating notices and giving new residents an orientation
- Tasks include answering phone calls, writing and sending emails, organizing residents' records and information, and running the office while the manager is out
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new residents, providing information on the House Rules, and coordinating a move-in date to ensure a smooth integration into their new home.
Document Management Specialist
Stria, LLC.
07.2022 - 05.2023
- Took part in the OCR Project, digitizing documents for the Department of Commerce and Consumer Affairs (DCCA)
- Effectively and efficiently carried out workflow tasks while still producing quality work
- Tasks include document preparation, scan, quality assurance, and data entry
- Worked with internal staff to process documents and sent for closing.
Cashier
Burgers on Bishop
04.2021 - 04.2022
- Worked in food service as a cashier, but also assisted with a variety of tasks such as food prep, line prep, waiting on customers, taking phone orders, and tracking inventory
- Performed tasks in a fast-paced environment
- Organized and managed Thanksgiving Dinner pre-orders, scheduling customers' pickup times and ensuring they receive the correct orders
- Handled high-volume orders with precision, ensuring accurate order fulfillment and timely delivery to customers.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Complied with company policies regarding discounts, promotions, or special offers while processing transactions correctly.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register systems efficiently, quickly inputting orders and processing payments for fast service turnaround times.
- Supported inventory management efforts by conducting regular stock counts accurately reporting findings to management personnel.
Education
Bachelor of Fine Arts - Fine Arts
University of Hawaii At Manoa
Honolulu, HI05.2020
Skills
- Attention to detail
- Adaptability
- Problem-Solving
- Data entry efficiency
- Patience and empathy
- Document organization
- Money handling
- Quality management
- Document scanning and imaging
- MS office proficient
Languages
English
Professional Working
Japanese
Limited Working
Timeline
Project Supervisor
Pacific Point Inc.
01.2024 - Current
Administrative Assistant
Associa Hawaii
06.2023 - 12.2023
Document Management Specialist
Stria, LLC.
07.2022 - 05.2023
Cashier
Burgers on Bishop
04.2021 - 04.2022
Bachelor of Fine Arts - Fine Arts
University of Hawaii At Manoa
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