CELINA KOZIOL
Plover,USA
Summary
Motivated professional seeking to launch my career after gaining valuable experience as a dedicated stay-at-home parent. I am eager to identify a career path where I can excel and contribute to the growth of individuals and businesses. Adaptable to last minute changes. Known for excellent communication and teamwork abilities with a commitment to achieving company goals and delivering exceptional service.
Overview
8
8
years of professional experience
Work History
Family Business
Plover, USA
01.2023 - Current
- Taking care of children
- Cleaning, cooking, doing laundry, grocery shopping, and performing home maintenance
- Managing the family finances
- Identifying family needs and making decisions to meet them
- Keeping track of progress and making adjustments as needed
Customer Service Representative
AIG Travel Guard
Plover, USA
09.2021 - 01.2023
- Interpreted fine print of policies
- Initiating claims for customers
- Redirected customers as necessary
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Identified opportunities for upselling additional products or services based on customer needs.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered inbound calls, chats and emails to facilitate customer service.
- Maintained a high level of professionalism when dealing with difficult customers.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Caregiver
Touchstone senior living
Stevens Point, WI
07.2021 - 09.2021
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Managed inventory and supplies to ensure materials were available when needed.
- Operated equipment and machinery according to safety guidelines.
- Worked effectively in team environments to make the workplace more productive.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Caregiver
Whispering Pines Nursing Home
Plover, WI
04.2021 - 07.2021
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Provided emotional support to clients during difficult times.
- Helped clients get in and out of beds and wheelchairs.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Built strong and trusting rapport with clients and loved ones.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Consulted with client care team to continually update care plans.
- Laundered clothing and bedding to prevent infection.
Caregiver
Willowbrook Nursing Home
Stevens Point, USA
07.2020 - 03.2021
- Monitored vital signs, including blood pressure, temperature and pulse rate
- Improved patient outlook and daily living through compassionate care
- Maintained clean and well-organized environment for client happiness and safety
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Provided emotional support to clients during difficult times.
- Helped clients get in and out of beds and wheelchairs.
- Maintained clean and well-organized environment for client happiness and safety.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Reported concerns to nurse supervisor to promote optimal care.
Cashier
Kroger
Plover, USA
10.2017 - 04.2018
- Greeting customers, providing assistance, and creating a positive shopping experience
- Scanning items, totaling the purchase, and collecting payment
- Giving appropriate change
- Honoring coupons and other alternative payment forms
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Built and maintained productive relationships with employees.
- Performed other duties as assigned by management.
- Greeted customers promptly and responded to questions.
- Discounted purchases by scanning and redeeming coupons.
- Helped with purchases and signed customers up for rewards program.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Cashier
Shopko Stores Operating Co. LLC
Plover, WI
05.2017 - 08.2017
- Scanned items and checked pricing on cash register for accuracy.
- Maintained work area and kept cash drawer organized.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Performed other duties as assigned by management.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Worked closely with front-end staff to assist customers.
- Used suggestive selling techniques to promote add-on sales.
- Processed returned merchandise by strictly following store return and exchange procedures.
Education
High School Diploma -
Stevens Point Area School District
Stevens Point 01-2020
Skills
- Friendly, positive attitude
- Project planning
- Task prioritization
- Dependable and responsible
- Communication
- Customer relations
- Calm under pressure
- Organizational skills
- Good Telephone Etiquette
- Microsoft Word
- Excellent communication
- Data entry
- Relationship building
References
References available upon request.
Timeline
Family Business
01.2023 - Current
Customer Service Representative
AIG Travel Guard
09.2021 - 01.2023
Caregiver
Touchstone senior living
07.2021 - 09.2021
Caregiver
Whispering Pines Nursing Home
04.2021 - 07.2021
Caregiver
Willowbrook Nursing Home
07.2020 - 03.2021
Cashier
Kroger
10.2017 - 04.2018
Cashier
Shopko Stores Operating Co. LLC
05.2017 - 08.2017
High School Diploma -
Stevens Point Area School District
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