Celina Lentner
Rice,MN
Summary
Experienced Advanced Medical Support Assistant, PCA/ Medical Assistant/ Team coordinator (Assisted with training, orientation, and onboarding) with background of medical experience, in home health care, family medicine, Hospice. Excellent quality and organizational skills with proficiency in keeping everything operating efficiently, following doctor's orders, scheduling, working with pre auth, reliable as well as a team player. Results-driven Advanced Medical Support Assistant with three years of experience in medical field. Skilled at assisting physicians with patient examination procedures, documenting patient information and providing patient education. In-depth knowledge of insurance company liaison procedures and medical terminology.
Overview
12
12
years of professional experience
Work History
Advance Medical support assistant
Veterans Affairs Medical Center
07.2022 - Current
- Pact AMSA for completeness and accuracy
- Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures
- UPRS, VISTA, CTM, GUI to keep and record patient data and generate reports
- Working with word documents, Microsoft excel, emails, along with pulling information from different drives within the computer system
- Call patients to help schedule placed consults given by providers
- Whether in person appointments, VVC or TCP
- Which is best for patients and provider
- Print schedules for the next day, for each clinic
- Help check in patients for scheduled appointments, as appropriate questions to verify information along with checking out patients providing guides of providers orders as well as with future appointments
- Communicate with providers I am working with to make sure things are running smoothly for them, along with helping them with any requests they need help with
- Making the following adjustments to clinic to ensure adequate functionality
- Helping patients with questions then may need help or help getting somewhere for another appointment
- Multi-tasking working on different things throughout the day
- Working with surrounding clinics to help coordinate appointments for patients
- Prepare the internal and external mail for the next day
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing
- Faxing orders, medication refills, Pre-op, and other orders accordingly for patient care per providers' request
- Working with ROIs to retrieve certain information for shared care or obtaining information from a Hospital Discharge, Emergency Room, Ect
- Helping with training of new onboarding staff when needed
- Being flexible as well as knowledgeable with other clinics, being able to help assist with coverage when short staffed
- (Occupational Health, Pharmacy and Respiratory Therapy and Primary Care).
Medical Support Assistant
Veterans Affairs Medical Center
03.2021 - Current
- Provided backup support to office staff by filing tasks, answering phones, and scheduling appointments
- Organized patient records to research records, extract medical information and review records for completeness and accuracy
- Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures
- Use, CPRS, VISTA, CTM, GUI along with EPIC to maintain and record patient data and generate reports
- Call patients to help schedule placed consults submitted by providers
- Whether in person appointments, VVC or TCP
- Which is best for patients and provider
- Print schedules for the next day, for each clinic
- Help check in patients for scheduled appointments, as appropriate questions to verify information
- Communicate with providers I am working with to make sure things are running smoothly for them, along with helping them with any requests they make need help with
- Helping patients with questions then may need help or help getting somewhere for another appointment
- Multi-tasking working on different things throughout the day
- Working with surrounding clinics, to help coordinate appointments for patients
- Prepare the internal and external mail for the next day
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
PCA/Team Coordinator
Recover Health Inc.
07.2014 - 10.2017
- Met with team prior to each shift to deliver updates on scheduling and production and answer questions from employees
- Oversaw various duties and responsibilities, including staffing, orientation, training as well as assisting HR and scheduling for a team of 15-30 employees to keep workflows running efficiently
- Scheduled internal project meetings and external client-focused meetings to support organizational goals
- Verified adequate and proper training for technicians on how to safely use processing equipment
- Performed data entry, processed timecards and validated documentation for billing and payroll
- Managed employee scheduling and kept track of important dates, including deadlines and meetings
- Collaborated with management team to meet organizational and departmental goals
- Worked with 5 case nurses, Processed 485, recerts, new cases, doctor's order changes
- For new hires, preformed orientation, training for homemaking out in the field
- Wored in the field, to help full fill empty shifts, so clients would not be left without help
- Wound care, helped with dressing, personal hygiene, toileting, transferring, med reminders, cleaning, running errands
- Depending on the orders that were given.
Med
Saint Gabriel Family Medicine
03.2017 - 07.2017
- Conducted patient interviews to gather health history, vital signs, and information about current medical issues
- Performed routine tests such as urine dip stick, vision, and hearing tests
- Completed clinical procedures and gathered patient data for interpretation by physician
- Communicated with patients by phone and via written correspondence
- Reviewed treatment sheets for completeness and accuracy
- Assisted patients in preparation for examinations, assessing and recording vital signs
- Aided with technical treatments and entered information in patient records and charts
- Scheduled appointments for patients via phone and in person
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to help effective treatment
- Prepared patients for examinations, taking vital signs and updating medical histories
- Answered appointment calls
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies
- Educated patients about medications, procedures, and physician's instructions
- Maintained clean and organized work area with adequate supplies and reagents
- Resolved and clarified issues with patient medications and collaborated with local pharmacies
- Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests
- Requested scripts from doctors and verified insurance and coding.
PCA
Prairie River Homecare agency
01.2013 - 07.2014
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
- Promoted patient satisfaction by aiding with daily living needs such as bathing, dressing, toileting, and exercising
- Maintaining high standards of patient care
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
Education
Diploma of Science - Medical Assisting
Rasmussen College
Saint Cloud, MNBachelor of Arts - Social Work
College of Saint Scholastica
Duluth, MN2026
Healthcare Associate of Applied Science - Administration Specialization
Rasmussen College
Saint Cloud, MN12.2023
Skills
- Efficiency constant expansion of skills technical skills
- Health assessments
- Quality assurance administrative support Project organization
- First Aid/CPR
- Team building
- Customer service Organization Communications
- Training new employees
- Sociology understanding
- Communication skills/Unbiased
- Creative thinking
- Organized
- Medical Terminology Understanding
- Patient Scheduling Abilities
- Patient Records Maintenance
- Recordkeeping Skills
- Patient Care Coordination
- Conflict Resolution Techniques
- Medical Record Assessment
- Medical Office Support
- Data Entry Proficiency
- Electronic Health Records Management
- Decision Making Abilities
- Empathy and Compassion
- Organizational Competence
- Continuous Learning Mindset
- Resourcefulness and Initiative
- Healthcare Billing Knowledge
- Teamwork and Collaboration
- Multitasking Capabilities
- Medical Coding Familiarity
- Attention to Detail
- Strong Communication Abilities
- Adaptability and Flexibility
- Professionalism and Ethics
- Problem Solving Aptitude
- HIPAA Compliance Understanding
- Insurance Verification
- Compassionate
- Trustworthy Companion
- Reliable Team Player
- Direct Patient Care
- Medical Records Management
Additional Information
I have always had a passion for taking care of people, therefore I have always had a strong interest in the medical field. Although I am currently working as a Hair Stylist at Daylily, it is more than just doing hair, having a psychological connection with people as well as understanding them. I have been in the hair industry for 16 years as well as working with people whether in home healthcare, nursing home, assistant living. I started out at the age of 16 working in Dietary at a nursing home in Foley. I decided to go back to school to be a Medical Assistant. I completed my Associate of Applied Science Degree. I want to teach my boys, that the sky is the limit, follow what you are passionate for, work hard to get there no matter how long it takes. Family orientated I am a single mother of 3 boys. With how busy they are, we enjoy hockey, baseball, football, and anything sports related. We are a busy household, which is fantastic! We also enjoy cooking, baking, keeping active on top of going to school to further my career. Being balanced is the key to making everything work in a busy life along with helping others along the way.
References
- Jennie Gaebel, 320-406-4844
- Kayla Herold, 320-437-0563
Timeline
Advance Medical support assistant
Veterans Affairs Medical Center
07.2022 - Current
Medical Support Assistant
Veterans Affairs Medical Center
03.2021 - Current
Med
Saint Gabriel Family Medicine
03.2017 - 07.2017
PCA/Team Coordinator
Recover Health Inc.
07.2014 - 10.2017
PCA
Prairie River Homecare agency
01.2013 - 07.2014
Diploma of Science - Medical Assisting
Rasmussen College
Bachelor of Arts - Social Work
College of Saint Scholastica
Healthcare Associate of Applied Science - Administration Specialization
Rasmussen College
Similar Profiles
SHANTELL WARESHANTELL WARE
Lead Advanced Medical Support Assistant at Medical E. DeBakey Veterans Affairs Medical CenterLead Advanced Medical Support Assistant at Medical E. DeBakey Veterans Affairs Medical Center
EBONY TYEEBONY TYE
Advanced Medical Support Assistant at Cincinnati Department of Veterans Affairs Medical Center- Eye CenterAdvanced Medical Support Assistant at Cincinnati Department of Veterans Affairs Medical Center- Eye Center
Thomas J KeeseThomas J Keese
Nursing Informatics Specialist/Clinical Applications Coordinator/HIM at Department of Veterans Affairs Medical CenterNursing Informatics Specialist/Clinical Applications Coordinator/HIM at Department of Veterans Affairs Medical Center
Shaquail MorrisShaquail Morris
Purchasing Agent at Veterans Affairs Medical CenterPurchasing Agent at Veterans Affairs Medical Center
Bradley KothmanBradley Kothman
Front Desk Teller at BankVistaFront Desk Teller at BankVista