Celina Macias
Corpus Christi,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Insurance Agent
Freeway Insurance
03.2024 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Finalized sales and collected necessary deposits.
Patient Ambassador
HHS Environmental Services
03.2016 - 03.2024
- Promoted a welcoming environment by maintaining a clean, organized waiting area and ensuring patients'' comfort throughout their visit.
- Managed patient complaints or concerns in a timely manner, working alongside healthcare providers to address issues and implement necessary changes.
- Enhanced patient satisfaction by promptly addressing concerns and providing empathetic support during their healthcare journey.
- Proactively identified potential issues affecting patient satisfaction by conducting regular rounds on assigned units or areas within the facility.
Hotel Housekeeper
Staybridge Suites
03.2011 - 02.2016
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
- Collaborated with other housekeeping staff to maintain a positive work environment, resulting in improved efficiency.
- Promoted teamwork among fellow housekeepers through clear communication, shared responsibility, and mutual support during busy shifts or challenging situations.
Education
No Degree - Paralegal
Del Mar College
Corpus Christi, TX01.2016
High School Diploma -
Ray High School
Corpus Christi, TX07.2009
Skills
- Customer Service
- Professionalism and Ethics
- Relationship Building
- Data Entry
- Problem-Solving
- Teamwork and Collaboration
- Professionalism
- 90 WPM Typing Speed
- Punctual and Hardworking
- Excellent Communication
- Reliability and Dedication
Languages
Spanish
Native or Bilingual
Timeline
Insurance Agent
Freeway Insurance
03.2024 - Current
Patient Ambassador
HHS Environmental Services
03.2016 - 03.2024
Hotel Housekeeper
Staybridge Suites
03.2011 - 02.2016
No Degree - Paralegal
Del Mar College
High School Diploma -
Ray High School
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