Celina Martinez
Calimesa,CA
Summary
Accomplished and results driven application analyst seeking opportunities to demonstrate developed skill and knowledge with Epic Systems.
Overview
7
7
years of professional experience
Work History
Application Coordinator Analyst
Optum
Redlands, CA
03.2019 - Current
- Cadence and Prelude analyst for multiple implementations
- Tapestry referrals analyst implementation
- In charge of quarterly upgrades and Nova notes.
- Work closely with operation leadership to optimize streamlined workflows.
- Maintain Cadence, Prelude, and referrals security.
- Supported video visits implementation (Epic Native)
- Provide SER maintenance
- Visit type build
- Developed patient Workqueues
- Developed referral Workqueues
- Lead Tapestry/Cadence referrals during the BMG to Optum rebrand referral and authorization letters.
- Workbench reports
- Direct and Open scheduling through MyChart
- Provided training and support for end users in the use of Epic Cadence and Referrals.
- Identified and documented potential issues with existing Epic Cadence and Tapestry implementations
- Collaborated with other IT teams to integrate Epic Cadence systems into larger healthcare networks
- Referral ASA build for Medical group and affiliates
- Developed referral document builder for faxing purposes
- Referral batch letters
- Referral notification events
- Referral template automation
- Maintained positive working rel with fellow staff and management
- Provide support on applications related issues and monitored performance the applications
- Analyzed and documented business processes to identify areas of improvement in the Epic application
- Facilitated training sessions for end users on the use of Epic applications
Medical Appointment Scheduler
Epic Management LP
Yucaipa, CA
02.2018 - 03.2019
- Managed incoming calls by transferring them to the appropriate department or taking messages when necessary.
- Provided administrative support such as filing, copying, faxing and scanning documents as needed.
- Updated patient accounts with changes in insurance coverage or other relevant information.
- Advised patients on healthcare issues and scheduled appointments for general check-ups or specialist visits.
- Ensured compliance with HIPAA regulations related to patient privacy.
- Utilized scheduling software programs to efficiently book appointments according to physician availability.
- Answered phone inquiries from patients and directed them to appropriate personnel.
- Performed data entry tasks such as entering new patient information into a computer system.
- Entered new patient data into an electronic health record system.
- Managed all aspects of patient scheduling including cancellations and rescheduling requests due to illness or emergency situations.
- Answered incoming calls from patients inquiring about their upcoming appointments or requesting changes to existing ones.
- Processed incoming referrals for new patients, verifying insurance information and scheduling appointments accordingly.
Support Clerk
Epic Management LP
Redlands, CA
09.2017 - 03.2018
- Verified insurance eligibility prior to scheduling appointments or procedures.
- Ensured confidentiality of all patient information at all times per HIPAA regulations.
- Performed data entry of patient information into the computer system accurately and efficiently.
- Updated patient information in electronic health record system.
- Processed incoming mail, faxes and emails from providers and other departments.
- Maintained supply inventory by ordering supplies as needed or requested.
- Prepared paperwork for billing purposes, including insurance forms and authorizations.
- Scanned documents into patient's chart electronically according to established policies and procedures.
- Greeted patients, verified insurance coverage and collected payments.
- Provided administrative support to medical staff and patients.
- Organized files according to departmental standards ensuring timely retrieval of records when needed.
- Answered telephone calls, responded to inquiries and directed calls to appropriate personnel.
- Assisted with patient registration processes including obtaining insurance information and collecting co-payments.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Communicated with patients with compassion while keeping medical information private.
Education
High School Diploma -
San Bernardino High School
06-2001
Associate of Science - Science Education
Crafton Hills College
Yucaipa, CAEpic Systems Certified - Cadence/Prelude/Referrals/Welcome
Epic Systems
Verona, WISkills
- Customer Support
- Incident Management
- Workflow Optimization
- Application testing
- Issue Resolution
- User Training
- Content Management Systems
- Project Support
- Patient Scheduling
- Referral Management
Technical Service Skills
- Knowledgeable in Microsoft programs; Excel, Power Point, Word
- Typing speed: 48 WPM
- Internet navigation
- Accurate data entry
Customer Service Skills
- Ability to listen, empathize and seek solutions
- Concise verbal communication
- Ability to be self-reliant through product knowledge engaging in team work
- Ability to remain calm and in control of emotions
- Efficient use of time
- Bilingual: Fluent in Spanish and English (County of Riverside certified)
References
References available upon request.
Timeline
Application Coordinator Analyst
Optum
03.2019 - Current
Medical Appointment Scheduler
Epic Management LP
02.2018 - 03.2019
Support Clerk
Epic Management LP
09.2017 - 03.2018
High School Diploma -
San Bernardino High School
Associate of Science - Science Education
Crafton Hills College
Epic Systems Certified - Cadence/Prelude/Referrals/Welcome
Epic Systems