Summary
Overview
Work History
Education
Skills
Technical Service Skills
Customer Service Skills
References
Timeline
Generic

Celina Martinez

Calimesa,CA

Summary

Accomplished and results driven application analyst seeking opportunities to demonstrate developed skill and knowledge with Epic Systems.

Overview

7
7
years of professional experience

Work History

Application Coordinator Analyst

Optum
Redlands, CA
03.2019 - Current
  • Cadence and Prelude analyst for multiple implementations
  • Tapestry referrals analyst implementation
  • In charge of quarterly upgrades and Nova notes.
  • Work closely with operation leadership to optimize streamlined workflows.
  • Maintain Cadence, Prelude, and referrals security.
  • Supported video visits implementation (Epic Native)
  • Provide SER maintenance
  • Visit type build
  • Developed patient Workqueues
  • Developed referral Workqueues
  • Lead Tapestry/Cadence referrals during the BMG to Optum rebrand referral and authorization letters.
  • Workbench reports
  • Direct and Open scheduling through MyChart
  • Provided training and support for end users in the use of Epic Cadence and Referrals.
  • Identified and documented potential issues with existing Epic Cadence and Tapestry implementations
  • Collaborated with other IT teams to integrate Epic Cadence systems into larger healthcare networks
  • Referral ASA build for Medical group and affiliates
  • Developed referral document builder for faxing purposes
  • Referral batch letters
  • Referral notification events
  • Referral template automation
  • Maintained positive working rel with fellow staff and management
  • Provide support on applications related issues and monitored performance the applications
  • Analyzed and documented business processes to identify areas of improvement in the Epic application
  • Facilitated training sessions for end users on the use of Epic applications

Medical Appointment Scheduler

Epic Management LP
Yucaipa, CA
02.2018 - 03.2019
  • Managed incoming calls by transferring them to the appropriate department or taking messages when necessary.
  • Provided administrative support such as filing, copying, faxing and scanning documents as needed.
  • Updated patient accounts with changes in insurance coverage or other relevant information.
  • Advised patients on healthcare issues and scheduled appointments for general check-ups or specialist visits.
  • Ensured compliance with HIPAA regulations related to patient privacy.
  • Utilized scheduling software programs to efficiently book appointments according to physician availability.
  • Answered phone inquiries from patients and directed them to appropriate personnel.
  • Performed data entry tasks such as entering new patient information into a computer system.
  • Entered new patient data into an electronic health record system.
  • Managed all aspects of patient scheduling including cancellations and rescheduling requests due to illness or emergency situations.
  • Answered incoming calls from patients inquiring about their upcoming appointments or requesting changes to existing ones.
  • Processed incoming referrals for new patients, verifying insurance information and scheduling appointments accordingly.

Support Clerk

Epic Management LP
Redlands, CA
09.2017 - 03.2018
  • Verified insurance eligibility prior to scheduling appointments or procedures.
  • Ensured confidentiality of all patient information at all times per HIPAA regulations.
  • Performed data entry of patient information into the computer system accurately and efficiently.
  • Updated patient information in electronic health record system.
  • Processed incoming mail, faxes and emails from providers and other departments.
  • Maintained supply inventory by ordering supplies as needed or requested.
  • Prepared paperwork for billing purposes, including insurance forms and authorizations.
  • Scanned documents into patient's chart electronically according to established policies and procedures.
  • Greeted patients, verified insurance coverage and collected payments.
  • Provided administrative support to medical staff and patients.
  • Organized files according to departmental standards ensuring timely retrieval of records when needed.
  • Answered telephone calls, responded to inquiries and directed calls to appropriate personnel.
  • Assisted with patient registration processes including obtaining insurance information and collecting co-payments.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Communicated with patients with compassion while keeping medical information private.

Education

High School Diploma -

San Bernardino High School
06-2001

Associate of Science - Science Education

Crafton Hills College
Yucaipa, CA

Epic Systems Certified - Cadence/Prelude/Referrals/Welcome

Epic Systems
Verona, WI

Skills

  • Customer Support
  • Incident Management
  • Workflow Optimization
  • Application testing
  • Issue Resolution
  • User Training
  • Content Management Systems
  • Project Support
  • Patient Scheduling
  • Referral Management

Technical Service Skills

  • Knowledgeable in Microsoft programs; Excel, Power Point, Word
  • Typing speed: 48 WPM
  • Internet navigation
  • Accurate data entry

Customer Service Skills

  • Ability to listen, empathize and seek solutions
  • Concise verbal communication
  • Ability to be self-reliant through product knowledge engaging in team work
  • Ability to remain calm and in control of emotions
  • Efficient use of time
  • Bilingual: Fluent in Spanish and English (County of Riverside certified)

References

References available upon request.

Timeline

Application Coordinator Analyst

Optum
03.2019 - Current

Medical Appointment Scheduler

Epic Management LP
02.2018 - 03.2019

Support Clerk

Epic Management LP
09.2017 - 03.2018

High School Diploma -

San Bernardino High School

Associate of Science - Science Education

Crafton Hills College

Epic Systems Certified - Cadence/Prelude/Referrals/Welcome

Epic Systems

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