Celina Martinez

• Ensured strict adherence to regulatory requirements through comprehensive knowledge of state laws and industry regulations.
• Improved overall organizational productivity through effective collaboration within a team-oriented environment.
• Maintained accurate financial records by diligently recording all fees associated with each transaction.
• Expedited closings for satisfied clients with diligent contract review and negotiation.
• Collaborated with title examiners, attorneys, and underwriters to resolve complex title issues efficiently.
• Helped clients navigate transactions, complete paperwork and finalize sales or purchases.
• Evaluated properties for potential salability and pricing.
• Coordinated move-out inspections to assess property damage and determine necessary repairs or improvements.
• Assisted in the growth of the company''s client base by providing exceptional customer service to real estate agents, lenders, and buyers.

• Coordinated post-closing activities such as disbursement of funds, recording deeds, and delivering final documentation to borrowers.
• Managed a high volume of loans simultaneously, prioritizing tasks efficiently to meet deadlines consistently.
• Improved overall operational efficiency by implementing new software solutions for mortgage processing tasks.
• Provided comprehensive training to junior staff members on loan closing procedures and best practices.
• Delivered exceptional customer service, addressing client inquiries promptly and professionally.
• Collaborated with title companies for smooth and accurate execution of closing documents.
• Communicated closely with inter-company staff members to promote quick and effective loan workflow.
• Expedited mortgage loan approval by effectively collaborating with underwriters and loan officers.
• Prepared all paperwork for loan package and arranged final closing meeting.
• Provided highest level of service and support to customers, closing agents and realtors.
• Maintained detailed records of each closed loan for future reference and auditing purposes.
• Reviewed mortgage documents for accuracy, which included title abstract and insurance forms.
• Communicated with clients, processing teams and other third parties to achieve prompt loan closings.

Responsible or clearing title commitments requirements. Such as judgments, tax liens,

• Efficiently processed incoming funds from buyers and disbursed funds to sellers upon closing transactions successfully.
• Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
• Obtained documents such as proof of insurance and HOA statements.
• Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
• Followed-up on status of releases, policies, and return of recorded documents.
• Supported team members in managing their workload, contributing to a more productive work environment.

• Conducted thorough research on property histories to identify potential obstacles or complications prior to closing.
• Identified opportunities for process improvements within the department, resulting in enhanced efficiency and consistency across all files handled.
• Developed and deepened relationships with clients and associated professionals such as lawyers, lender representatives, and mortgage brokers.
• Coordinated with various stakeholders, including buyers, sellers, lenders, and agents to facilitate smooth escrow closings.
• Marketed business to increase workload and revenue.
• Organized multiple simultaneous transactions with minimal errors, leading to increased productivity and efficiency within the team.
• Developed strong relationships with clients and real estate professionals through exceptional customer service and prompt communication.
• Resolved title issues prior to closing, collaborating with title officers to ensure clear property ownership transfers.
• Educated first-time buyers on the escrow process, easing their concerns and simplifying complex concepts for better understanding.
• Reviewed monthly reports for accuracy and submitted to management.
• Managed high-stress situations with professionalism and grace, ensuring that all parties remained informed and satisfied throughout the course of the transaction.
• Assisted clients in obtaining necessary insurance coverage for their property purchases, liaising with insurance providers as needed.
• Expedited urgent transactions by prioritizing tasks effectively and coordinating closely with all relevant stakeholders.
• Researched titles and managed clearing process.
• Assisted in preparation of title insurance policies and title commitments.