Celina Mitchell
Antelope,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
CLC
2022.11 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Achieved high-quality service by adhering to company policies and procedures during each interaction.
Clean Room Technician
FormFactor
2022.01 - 2022.10
- Enhanced product quality through strict adherence to cleanliness protocols and contamination control measures.
- Maintained a safe working environment by adhering to safety protocols, wearing appropriate personal protective equipment, and promptly addressing potential hazards.
- Implemented inventory management strategies to ensure sufficient stock of consumables and spare parts for cleanroom operations.
- Completed forms and equipment logs to distribute to appropriate personnel.
Customer Happiness Team Member
Hamama
2021.01 - 2021.11
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Updated account information to maintain customer records.
Meat Clerk
Safeway
2017.03 - 2020.08
- Enhanced customer satisfaction by providing knowledgeable and efficient service in the meat department.
- Increased sales through effective merchandising, product rotation, and attractive displays.
- Ensured freshness of products by monitoring inventory levels and maintaining proper storage conditions.
- Maintained sanitation standards within the department by adhering to strict cleaning procedures and guidelines.
Supervisor
Spencers Gifts
2015.02 - 2017.03
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Baker
Word Of Mouth Bakery
2011.04 - 2014.07
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
Education
Certificate - Culinary Arts
Institute of Technology
Modesto, CA05.2008
Skills
- Data Collection
- Scheduling
- Call Management
- Consultative Sales
- Complaint Resolution
- Data Entry
- Call Triaging
- Filing
- Administrative Support
- Microsoft Excel
References
References available upon request.
Timeline
Customer Service Representative
CLC
2022.11 - Current
Clean Room Technician
FormFactor
2022.01 - 2022.10
Customer Happiness Team Member
Hamama
2021.01 - 2021.11
Meat Clerk
Safeway
2017.03 - 2020.08
Supervisor
Spencers Gifts
2015.02 - 2017.03
Baker
Word Of Mouth Bakery
2011.04 - 2014.07
Certificate - Culinary Arts
Institute of Technology
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