Celina Morqueho
Sacramento,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Mercy Housing California
08.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Stored and filed contract documents in orderly, organized systems. Developed training materials to unify contract management processes and procedures.
- Created and managed project plans, timelines and budgets.
- Provided reporting for forecast analysis and reporting in support of decision-making.
- Managed status of accounts and balances and identified inconsistencies. Collaborated with other departments and accurately prepared, adjusted and verified pre-bill documents before invoicing.
Administrative Assistant
Transcomos America
10.2017 - 06.2021
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Prepared agendas and took notes at meetings to archive proceedings.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Executed record filing system to improve document organization and management.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
Call Center Representative
Transcosmos America
08.2016 - 10.2017
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Education
CRIMINAL JUSTICE
CALIFORNIA STATE UNIVERSITY
06.2024
Skills
- Manage Budgets
- Outlook, MS Office
- Administrative and Clerical Support
- Data Entry Documentation
- Contract Agreement Preparation
- Bookkeeping
- Financial Planning
- Docusign
Timeline
Administrative Assistant
Mercy Housing California
08.2021 - Current
Administrative Assistant
Transcomos America
10.2017 - 06.2021
Call Center Representative
Transcosmos America
08.2016 - 10.2017
CRIMINAL JUSTICE
CALIFORNIA STATE UNIVERSITY
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