Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Celina Olivas Rodriguez

Highlands Ranch,CO

Summary

Proactive Kitchen Staff Member and Customer Service Representative with extensive experience in maintaining clean workspaces and ensuring customer satisfaction. Skilled in food preparation, safe handling, and resolving customer complaints with empathy. Bringing strong teamwork, open communication, and a commitment to advancing my career.

Overview

5
5
years of professional experience

Work History

Kitchen Staff Member

Denver Public Schools
08.2018 - 05.2019
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.

Customer Service Associate

TJ Maxx Distribution Center
08.2017 - 12.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service Representative

Sam's Club
01.2017 - 11.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Walgreens
08.2014 - 10.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

High School Diploma -

Thornton High School
Thornton, CO
05.2010

Skills

  • Food Preparation
  • Organization and Cleanliness
  • Cleaning and sanitizing
  • Safe Food Handling
  • Ingredient Preparation
  • Workstation setup
  • Sanitary food handling procedures
  • Allergy awareness
  • Food storage knowledge

Languages

Spanish
Native or Bilingual

Timeline

Kitchen Staff Member

Denver Public Schools
08.2018 - 05.2019

Customer Service Associate

TJ Maxx Distribution Center
08.2017 - 12.2018

Customer Service Representative

Sam's Club
01.2017 - 11.2018

Customer Service Representative

Walgreens
08.2014 - 10.2016

High School Diploma -

Thornton High School
Celina Olivas Rodriguez