Celina Pena
Social Services
Corpus Christi,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Assistive Technology Specialist
Texas Workforce Commission
Austin, TX
04.2019 - 01.2023
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Generated reports to track performance and analyze trends.
- Served as liasion between Vocational Rehabilitation Counselors and vendors used to purchase assistive technology equipment.
- Discussed the purchase, policy, and process with counselors and agreed/disagreed that the purchase is necessary and justified.
- Example purchases: Durable Medical Equipment, Prosthetics, Home or Vehicle Modifications.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Researched and identified solutions to technical problems.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Created and distributed service authorizations for purchases and followed up on delivery and payment when the purchase was complete.
Texas Works Advisor II
Health And Human Services Commission
San Antonio, TX
12.2010 - 07.2017
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Used computer-aided guidance packages such as skills assessment tools, career planners, psychometric tests and personal inventories to assist clients in determining strengths and weaknesses.
- Assisted clients with accurate eligibility form, application and document completion.
- Trained staff on current eligibility requirements and policies.
- Resolved discrepancies with client applications to verify eligibility.
- Interviewed applicants and explained scope of different available benefits.
Education
Bachelor of Arts - Psychology
The University of Texas At San Antonio
San Antonio, TX12.2004
Skills
- Root Cause Analysis
- Task Analysis
- Utilization Reports
- Assistive Technology Communication Devices
- Organizational Skills
- Microsoft Windows and Office
- Customer Communication and Empathy
- Technical Assistance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistive Technology Specialist
Texas Workforce Commission
04.2019 - 01.2023
Texas Works Advisor II
Health And Human Services Commission
12.2010 - 07.2017
Bachelor of Arts - Psychology
The University of Texas At San Antonio