Celina Pena
Social Services
Corpus Christi,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Assistive Technology Specialist
Texas Workforce Commission
04.2019 - 01.2023
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Generated reports to track performance and analyze trends.
- Served as liasion between Vocational Rehabilitation Counselors and vendors used to purchase assistive technology equipment.
- Discussed the purchase, policy, and process with counselors and agreed/disagreed that the purchase is necessary and justified.
- Example purchases: Durable Medical Equipment, Prosthetics, Home or Vehicle Modifications.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Researched and identified solutions to technical problems.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Created and distributed service authorizations for purchases and followed up on delivery and payment when the purchase was complete.
Texas Works Advisor II
Health And Human Services Commission
12.2010 - 07.2017
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Used computer-aided guidance packages such as skills assessment tools, career planners, psychometric tests and personal inventories to assist clients in determining strengths and weaknesses.
- Assisted clients with accurate eligibility form, application and document completion.
- Trained staff on current eligibility requirements and policies.
- Resolved discrepancies with client applications to verify eligibility.
- Interviewed applicants and explained scope of different available benefits.
Education
Bachelor of Arts - Psychology
The University of Texas At San Antonio
San Antonio, TX12.2004
Skills
- Root Cause Analysis
- Task Analysis
- Utilization Reports
- Assistive Technology Communication Devices
- Organizational Skills
- Microsoft Windows and Office
- Customer Communication and Empathy
- Technical Assistance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Assistive Technology Specialist
Texas Workforce Commission
04.2019 - 01.2023
Texas Works Advisor II
Health And Human Services Commission
12.2010 - 07.2017
Bachelor of Arts - Psychology
The University of Texas At San Antonio