Celina Posada
Stratford,CT
Summary
Proven track record in enhancing customer engagement and sales, notably at PIKOLINOS, through effective communication and marketing strategies. Skilled multitasker and independent worker, adept at driving results and improving service initiatives. Demonstrated ability in professional photography, elevating brand visibility and customer satisfaction.
Overview
20
20
years of professional experience
Work History
Customer Service
PIKOLINOS
09.2022 - Current
- Delivered exceptional customer service by addressing inquiries on footwear.
- Executed tasks related to order processing and returns.
- Addressed and resolved customer complaints related to footwear purchases adhering to company policies.
- Provided cross-departmental support to fulfill operational needs.
- Provided training sessions for new customer service representatives on product knowledge, sales techniques, and customer service skills.
- Implemented strategies to improve customer service initiatives.
- Handled escalated customer service matters professionally.
- Provided support in executing email marketing campaigns and or the website.
Business Development Associate
RSUPPORT
01.2012 - 01.2016
- Consistently met financial objectives by developing relationships with both new and current customers.
- Executed thorough analysis to enhance product visibility.
- Worked closely with internal departments to design and implement innovative sales tactics.
- Built strong customer relationships through focused campaigns.
- Managed database entries for all customer categories.
- Participated actively in sales meetings.
- Handled and closed each billing issue.
Sales/Marketing/Customer Service
East Coast Fitness
01.2011 - 01.2012
- Maintained premium standards of support and experience for all clientele.
- Managed incoming calls to address member inquiries and resolve membership, billing, promotions, and advertising issues.
- Streamlined communication processes to assist in settling outstanding invoice payments.
- Performed scheduled cleaning tasks for the gym floor and locker rooms each hour.
- Conducted facility tours for potential members.
Sales Specialist
Marshalls & Homegoods
01.2009 - 01.2011
- Delivered exceptional customer service by greeting visitors with professionalism in high-traffic retail settings.
- Ensured precise cash transactions as a cashier.
- Facilitated markdown process, prepared floor sets, and stocked store.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
Receptionist
Law Office of Matthew Connolly
01.2005 - 01.2009
- Drafted correspondence for clients under attorney guidance.
- Handled the organization of client files, scheduling appointments, setting meetings, and processing billings.
- Answered incoming calls, directed inquiries to appropriate staff members, and took messages when necessary.
- Greeted clients and visitors in person, on the telephone, or via email.
Education
Associate of Applied Science - Business Admin
Kaplan University
Liberal Arts Bachelor’s Degree Candidate -
Argosy University
Skills
- Professional Photography
- Skilled Multitasking
- Marketing
- Effective Communication
- Customer Engagement
- Independent Worker
- Self-Starter Mindset
Timeline
Customer Service
PIKOLINOS
09.2022 - Current
Business Development Associate
RSUPPORT
01.2012 - 01.2016
Sales/Marketing/Customer Service
East Coast Fitness
01.2011 - 01.2012
Sales Specialist
Marshalls & Homegoods
01.2009 - 01.2011
Receptionist
Law Office of Matthew Connolly
01.2005 - 01.2009
Associate of Applied Science - Business Admin
Kaplan University
Liberal Arts Bachelor’s Degree Candidate -
Argosy University