Celina Purdy
Fort McCoy
Summary
Dynamic employee with a strong background in customer service and information systems, honed at McDonald's and the U.S. Army. Recognized for enhancing operational efficiency and fostering teamwork, while adeptly resolving complaints. Proven ability to maintain organized workstations and ensure workplace safety, delivering exceptional results in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Team Member
McDonald's
06.2007 - 09.2009
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Fostered positive work environment, leading by example and offering support to team members as needed.
- Achieved high level of customer service with thorough product knowledge and attentive assistance.
Information Systems
U.S. Army Active Duty
06.2001 - 03.2004
- Streamlined front desk operations for improved efficiency and guest experience by maintaining organized records and updating information systems.
- Provided trouble-shooting support to improve operational efficiencies of products and information systems.
- Managed user accounts in accordance with company policies, providing secure access to crucial information systems without compromising data integrity or privacy concerns.
- Fielded and handled complaints and questions about information systems.
Education
Associates Degree - General Studies
Santa Fe College
Gainesville, FL05.2014
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Clear communication
- Collaboration and teamwork
- Workplace safety
- Money handling
- Organizing work stations
- Complaint resolution
Timeline
Team Member
McDonald's
06.2007 - 09.2009
Information Systems
U.S. Army Active Duty
06.2001 - 03.2004
Associates Degree - General Studies
Santa Fe College
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