Celina Reynolds-Brown
Richmond,CA
Summary
Dedicated Accounts Receivable Specialist with many years of professional experience. Committed to maintaining up-to-date accounts and contributing positively to team dynamics with strong interpersonal skills. I am highly organized, hardworking, accuracy-driven, and even more excited to bring talent, leadership, and in-depth knowledge of accounts receivable to a growing organization.
Overview
24
24
years of professional experience
Work History
Accounts Receivable Specialist
BWX Limited LTD
Petaluma, CA
04.2022 - 06.2024
- Maintained accurate records of all accounts receivable transactions.
- Prepared monthly statements for customers.
- Utilized specialized software systems to track customer accounts receivable activity.
- Maintained organized records of all customer accounts receivable activity.
- Handled customer payments, refunds, and adjustments efficiently.
- Performed daily cash application functions accurately and efficiently.
- Performed comprehensive assessments on invoices and account balances, guaranteeing their accuracy.
- Assisted in month-end closing processes tied to accounts receivable activities.
- Reconciled discrepancies between customer payments and invoices due.
- Recommended process improvements that increased efficiency in Accounts Receivable operations.
- Generated invoices and ensured prompt delivery utilizing the SPS Commerce & Transepta data portals.
- Maintained an up-to-date accounts receivable tracking database by updating client information, collection and billing progress, and program changes.
- Performed accounts receivable tasks, including posting and updating cash flow reports, as well as conducting research on chargebacks and write-offs.
- Enhanced customer satisfaction through prompt and courteous handling of all inquiries and complaints.
- Utilized accounting software for efficient management of receivables.
- Processed credit memos and adjustments according to company policy.
- Coordinated with sales and customer service departments to resolve billing issues.
- Managed the tracking and logging of debit, credit, and account transactions through the D365 data system.
Lease Coordinator & Real Estate Representative
Clear Channel Outdoor
Oakland, CA
05.2011 - 04.2022
- Assumed additional lease coordinator duties after the position was eliminated, providing uninterrupted support for lessors and clientele while excelling in current role.
- Executed 25 to 30 lease negotiations monthly, maximizing margins on ad accounts through effective rent management.
- Managed end-to-end Lessor relationships.
- Utilized market analysis, advertising of real estate demand, and understanding of municipal agency requirements to negotiate new and renewing lease terms with lessors.
- Effectively communicated with lessors regarding maintenance concerns, mitigating any negative impact on ad revenues. Interacted closely with clients when necessary.
- Collaborated with lessors to discuss rental adjustments, resulting in the creation of legal contracts specifying the mutually agreed upon increase in rent.
- Successfully oversaw the management of lease account records and took charge of resolving problems concerning lease payments, certificates of insurance, and maintenance.
- Prepared comprehensive cash requirement reports for the finance team, encompassing all payments associated with lessors.
- Collaborated with the finance and sales teams to provide necessary support for ad hoc management reporting using Quattro, Excel, and Word.
- Resolved customer complaints in a timely manner while upholding company standards.
AR Credit & Collections Specialist
Clear Channel Outdoor
Oakland, CA
09.2000 - 05.2011
- Managed receivables and collections for advertising real-estate clientele.
- Analyzed credit history to determine credit status on accounts and owned month-end close for A/R, including preparation and analysis of aging reports. Additionally, prepare quarterly and prepaid sales tax filings.
- Maintained effective communication with sales to ensure accurate reconciliation of client accounts and proper application of payments and credits. Collaborated with operations departments and engaged outside collections agencies as necessary.
- Utilized systems such as Peoplesoft, Mas90, Excel, and Word.
- Developed relationships with debtors to encourage timely payments while providing excellent customer service.
- Processed incoming payments accurately using computerized systems; verified amounts against invoices and statements before posting transactions.
- Conducted periodic audits on accounts receivable balances and aged reports; identified areas requiring further investigation.
- Drafted letters outlining repayment plans; sent correspondence informing customers of their rights under state law regarding collection practices.
- Researched customer disputes regarding billing errors or incorrect charges; resolved discrepancies with internal departments as needed.
- Maintained records of collection activities for each account, including contact attempts, payment arrangements, and resolution status.
- Monitored accounts in various stages of delinquency for potential legal action; referred cases as required according to established policies.
- Developed collection methods to achieve or exceed company financial goals.
Education
Bachelor of Science - Business Administration
University of Phoenix
Oakland, CA07-2006
Bachelor of Science - Business Management
University of Phoenix
Oakland, CA07-2006
Skills
- Audit Procedures
- Payment management
- Statement issuing
- Billing dispute resolution
- Bill processing
- Credit and collections
References
Tracey Murphy, Novato, CA Previous Controller: (707) 386-1767 cell
Rocio Martinez, Petaluma, CA Previous Supervisor: (707) 536-8822 cell: rocio.martinez@bwxld.com
Joesph Haro, Petaluma, CA Manager: (707) 710-6800 cell
Timeline
Accounts Receivable Specialist
BWX Limited LTD
04.2022 - 06.2024
Lease Coordinator & Real Estate Representative
Clear Channel Outdoor
05.2011 - 04.2022
AR Credit & Collections Specialist
Clear Channel Outdoor
09.2000 - 05.2011
Bachelor of Science - Business Administration
University of Phoenix
Bachelor of Science - Business Management
University of Phoenix
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