Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Celina Rojero

NORTH HILLS,CA

Summary

Successful with Clients and employees. 15 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Knowledgeable and dedicated customer service professional with extensive experience in Business industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. High-energy Management with demonstrated administrative expertise, analytical problem-solving skills and proficiency in Proven history of delivering exceptional client service through proactive communication and diligent follow-up. Highly organized, responsive and versed in managing client expectations to foster loyalty.

Overview

24
24
years of professional experience

Work History

Client Service Representative

Walker Zanger
North Hills, CA
08.2016 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
  • Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.

Management Assistant

Goodwill Industries Of California
City of Los Angeles, CA
08.2008 - 08.2017
  • Oversaw training and onboarding process for all newly hired employees.
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale.
  • Drove sales and customer service while assisting guests with special needs.
  • Diffused tense situations and conflicts by intermediate with a positive outcome between employees.
  • Produced highly accurate internal and external conflicts to find the best solitons.
  • Recorded time allocated to projects and updated master tracking documents.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed filing system, entered data and completed other clerical tasks.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Maintained daily reports and advised executive leaders in decision-making processes.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Answered and quickly redirected large volume of calls on central system.
  • Surpassed team goals by partnering with management Leads to implement best practices and protocols.

Shipping Associate

Walker Zanger
North Hills , CA
08.2001 - 05.2010
  • Assisted staff in shipping processes such as proper handling and storage.
  • Orchestrated routing by producing accurate shipping documentation and package labels.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Updated database with changes in carrier status.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
  • Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
  • Conducted research to address shipping errors and packaging mistakes.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
  • Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
  • Checked bills of lading, outgoing package paperwork and other documentation for accuracy.

Education

Office Administration - Computer Networking

MT. SAC San Antoino Collage
California
09.2009

GED -

James Manroe High School
City Of Los Angeles, CA
06.1992

Skills

  • Informational Releases
  • POS Systems and Ordering Platforms
  • Data Entry and Maintenance
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Efficient and Detail-Oriented
  • Understanding Customer Needs
  • Upbeat and Positive Personality
  • Service Recommendations
  • Call Documentation
  • Responding to Difficult Customers
  • Courteous with Strong Service Mindset
  • Operational Efficiency
  • Corporate Social Responsibility
  • Microsoft Exchange
  • Cash Register Operations
  • Answering Research Questions
  • Establishing and Maintaining Customer Relationships
  • Administrative and Office Support
  • Online Systems
  • Computerized Tracking
  • Maintaining Clean Work Areas

Additional Information

I have worked At Good Will Industries for 12 yards with management experience .

Timeline

Client Service Representative

Walker Zanger
08.2016 - Current

Management Assistant

Goodwill Industries Of California
08.2008 - 08.2017

Shipping Associate

Walker Zanger
08.2001 - 05.2010

Office Administration - Computer Networking

MT. SAC San Antoino Collage

GED -

James Manroe High School

Similar Profiles

CREATE PROFILE
Celina Rojero