Celina Singh-Barrett
Fayetteville,NC
Summary
Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Dedicated [Flight Attendant] with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support.
Offering honed competencies in data-entry, database management and scheduling. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Travel Agent] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Reliable employee seeking [Flight Attendant] position. Offering excellent communication and good judgment.
Overview
2
2
years of professional experience
Work History
Receptionist
A One Driving School
02.2020 - 04.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Resolved customer problems and complaints.
Front Desk Clerk
The Grand Port Royal Hotel Marina & Spa
07.2015 - 02.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees and payments.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Maintained transaction security by verifying payment cards against identification.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Used internal software to process reservations, check-ins and check-outs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Resolved service-related problems and documented actions in system.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Explained details regarding property to acclimate patrons to resort environment.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Planned coverage needs and organized services to support incoming special events.
- Protected guest valuables with main safe or in individual boxes to maximize security.
Desk Receptionist
Technology Plus Company
10.2013 - 04.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Kept records in CRM to maintain customer data.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Received and routed business correspondence to correct departments and staff members.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
Education
Associate Degree - Airline Ticketing And Sales Management
Distinction College
Jamaica, Kingston01.2022
Associate Degree - Supervisory Management
Distinction College
Jamaica, Kingston04.2018
Associate Degree - Business Studies
Distinction College
Jamaica, Kingston05.2016
Certification - Food And Beverage Management
Distinction College
Jamaica, Kingston04.2016
Skills
- Database Administration
- Document Control
- Staff Management
- Travel Planning
- Telephone Skills
- Business Administration
- Verbal and Written Communication
- Business Operations Understanding
- Multi-Line Telephone Systems
- Organization Skills
- Greet Visitors
- Call Answering and Routing
Love Travel and Explore new places and things.
As for me, I love to go to different nature of places and explore what it entails. Try new food, new activities, observe and enjoy the surroundings around me. I'm fascinated with wanting to know more about new culture, places and things, that's me.
Timeline
Receptionist
A One Driving School
02.2020 - 04.2020
Front Desk Clerk
The Grand Port Royal Hotel Marina & Spa
07.2015 - 02.2017
Desk Receptionist
Technology Plus Company
10.2013 - 04.2014
Associate Degree - Airline Ticketing And Sales Management
Distinction College
Associate Degree - Supervisory Management
Distinction College
Associate Degree - Business Studies
Distinction College
Certification - Food And Beverage Management
Distinction College
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