Summary
Overview
Work History
Education
Skills
Certification
Personal Information
References
Linkedin
Timeline
Generic

Celina Sternal

Los Angeles,USA

Summary

With nearly 7 years of industry experience, the candidate brings a wealth of expertise as an accomplished Permit Coordinator. In a recent role with ATOM, a joint venture between BP & UGL, significant contributions were made to projects and preventative maintenance at the BP Kwinana Bulk Fuel Terminal in Perth, Australia—one of the largest in the country. Prior to ATOM, a crucial role was played at Tianqi Lithium, successfully commissioning Australia's first lithium hydroxide processing plant and advancing from Process Technician to Permit Officer. Exceptional problem-solving skills are well-known, consistently prioritizing team goals within tight deadlines while upholding safety standards. Over the past year, the candidate excelled as a Professional Warranty Manager in the United States, overseeing warranty operations across diverse sectors. A collaborative approach and results-driven mindset ensure seamless team coordination to meet evolving business needs. Proficient in conflict resolution and process optimization, the candidate consistently delivers reliable outcomes. Offering solid foundation in customer service and claims management, with ability to quickly grasp industry-specific knowledge. Brings analytical thinking and problem-solving skills to ensure efficient warranty processing and resolution. Ready to use and develop organizational and communication skills in Warranty Manager role.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Warranty Manager

Mayekawa USA
10.2023 - Current
  • Improved customer satisfaction by efficiently managing warranty claims and promptly addressing concerns.
  • Managed budgetary responsibilities for the warranty department, ensuring cost-effective allocation of resources.
  • Developed a comprehensive training program for new hires, ensuring they quickly acquire the necessary skills and knowledge to excel as Warranty Managers within the company.
  • Led continuous improvement initiatives within the organization by identifying opportunities to enhance existing processes based on feedback from both internal and external stakeholders.
  • Analyzed warranty data to identify trends and areas for improvement in both product quality and servicing procedures.
  • Reduced warranty costs by implementing effective quality control measures and proactive maintenance strategies.
  • Maintained up-to-date knowledge of industry best practices and regulatory requirements to ensure the warranty department operates in compliance with all applicable standards.
  • Facilitated efficient communication between all relevant departments involved in processing warranties, fostering a collaborative environment that supports successful resolutions.
  • Created detailed reports on warranty metrics, providing valuable insights for company-wide strategic planning initiatives.
  • Increased accuracy in warranty documentation by implementing standardized forms and protocols for claim submissions.
  • Implemented a user-friendly online system for customers to submit their claims conveniently while expediting the review process internally.
  • Conducted regular audits of service center workmanship to maintain high-quality repair standards under manufacturer guidelines.
  • Collaborated with sales and service teams to provide seamless customer experiences during the warranty process.
  • Developed comprehensive product knowledge to accurately assess and diagnose reported issues for appropriate solutions.
  • Coordinated cross-functional efforts between engineering, production, and customer support teams to address recurring product issues effectively.
  • Negotiated favorable terms with vendors for extended warranties or discounted replacement parts, reducing overall expenses related to product repairs or replacements.
  • Established strong relationships with suppliers to ensure timely delivery of replacement parts and smooth warranty transactions.
  • Streamlined warranty claim processes for increased efficiency and faster resolution times.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Provided exceptional technical support services, troubleshooting complex issues with minimal need for follow-up visits or additional repair work required under the manufacturer''s warranty coverage.

Permit Coordinator

Atom
09.2022 - 07.2023
  • Responsible for documentation control to meet statutory requirements
  • Development of site and task-specific risk assessments, operational procedures, work instruction and conduct ongoing reviews of the effectiveness and compliance to risk control measures
  • Ensuring that all permits are issued in a timely manner while maintaining compliance with regulatory requirements
  • Ensure employees comply with Safe Work Procedures, Isolation Procedures, Risk Assessments and all corresponding permits including Hot Work Permits, Confined Space Entry Permits, Working at Height and Rope Access Permits on a Hydrocarbon Terminal and Utilities areas
  • Assist with the development of safe work procedures and conduct workplace inspections
  • Liaise and conduct incident investigations in the form of 5 whys process as well as ICAM methodology
  • Liaise with client site representatives for the purposes of obtaining key information, conducting joint risk assessments, and communicating with client representatives
  • Provide the site with leadership and assistance in the development of a safety and environmental culture that is consistent across all safety-critical functions
  • Implement the change management standard when processes change on site from BP Controlled areas to ATOM-controlled areas and ensure that all change management objectives are meet and complied with
  • Provide advice and support to Operations, HSE, Mechanical, Electrical, Engineering and Project Management departments with issues related to the site
  • Work as part of the Project Management team to implement project-specific management plans that align with Client requirements
  • Liaise with clients, suppliers and contractors as required
  • Check and report compliance with policies and procedures on-site through auditing
  • Conduct internal training of workers through inductions, prestarts, toolbox talks, competency assessments and workplace training (as required)

Permit to Work Officer

Tianqi Lithium
02.2022 - 09.2022
  • Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
  • Review daily and weekly production schedules to establish priorities, interactions and isolation requirements within the Processing area.
  • Liaise with all work groups and management on site to ensure that equipment is taken offline in a controlled manner for repairs
  • Attend shutdown planning meetings and prepare shutdown permits and isolations in advance to ensure efficient shutdown execution
  • Respond to breakdown jobs in a timely fashion to ensure equipment is back online as soon as possible after maintenance
  • Ensure weekly handovers between Permit Officers are effective and the scope and timeframe for all open permits are communicated
  • Responsible for documentation control to meet statutory requirements
  • Escalate any production-related issues as required to the Production Supervisor, Production Coordinator or Production Superintendent for further action or assistance
  • Update SAP and notifications when needed
  • Maintain all isolation hardware and consumables
  • Design, approve and publish standard isolation lists including all CSE work
  • Work closely with HSE to risk asses, create vent plans and rescue plans for CSE vessels
  • Issue Permit to Works including high-risk work (CSE, Hot Work, Working at Heights) to cover Scope of Work
  • Create and edit Isolation Permits and Permit to Works to reflect the Scope of Work
  • Contacted by Production and Maintenance to create Approve Lists of Works to ensure work is safely executed by isolating effectively and efficiently
  • Advanced process knowledge
  • Regular auditing and processing of data pulled from multiple software
  • 100% accuracy
  • Supply PTW training and assessing to all employees and contractors on-site
  • Conducted thorough investigations into complex cases, leading to successful resolution of numerous high-profile incidents.

Permit Issiuer and Process Technician

Tianqi Lithium
08.2019 - 02.2022
  • Trained and mentored technicians in equipment usage, safety protocols, and company procedures
  • Supported a safe work environment through regulatory knowledge and consistent communication with team members
  • Troubleshot technical issues to maintain smooth production processes
  • Contributed to developing standard operating procedures to improve consistency and reduce training time
  • Administered processes, resolved issues, and recommended improvements for structural methods
  • Reduced maintenance downtime through regular equipment inspections and preventative measures
  • Participated in root cause analysis efforts and coordinated with engineering teams during equipment upgrades
  • Enhanced production efficiency by optimizing process parameters and equipment settings
  • Integral part of commissioning team for the first Lithium Hydroxide Plant in Australia\
  • Extensive experience in field and Control Room operations, including DCS systems
  • Actively worked on building isolations and reporting bugs in software systems
  • Competent in Materials Handling, Leaching/Neutralizing, Pyrometrics, Hydrometrics, Evaporation, Crystallization, Drying, Packaging, and Utilities
  • Implemented electronic Permit to Work System at a new site and trained new Process Technicians on its use
  • Provided operational advice to the maintenance team and proven experience with SAP
  • Ensured personnel, team, and contractor compliance with safety/environmental procedures
  • Trained and mentored new operators, provided extensive shift handover logs, and supported team members' mental health and well-being
  • Emergency Response Team member
  • Supported an environment of safety through thorough knowledge of regulations, best practices, and consistent communication with team members regarding safe work habits.

Process Technician

Alcoa
09.2018 - 08.2019
  • Maintain Pan Filtration performance and maintenance schedule
  • Monitor pump conditioning, carry out preventive maintenance and report equipment defects
  • Maintain dust collection and suppression systems, carried routine checks to ensure efficient operation
  • Batch and perform Caustic washing to maintain plant operation and efficiency
  • Monitor process equipment including Calciners, Alumina transport and Storage system
  • Nominated crew isolator, isolating anything within the Calcination operation centre
  • Provide extensive shift handover logs
  • Troubleshoot process and equipment faults and disruptions
  • Process equipment maintenance work orders, De-energise and isolate equipment for maintenance personnel, De-isolate and test equipment for return to service
  • Basic knowledge of running the Control Room board for Calcination
  • Participate in A3 root cause problem-solving analysis utilizing the Alcoa Business System to implement continuous improvement
  • Perform safety rep duties including safety audit participation, coaching and mentoring safe work practices and leading crew safety improvement projects

Education

Bachelor of Commerce - Human Resources

Curtin University
Perth, Western Australia

Bachelor of Science - Social Work

Curtin University
Perth, Western Australia

Graduated -

John Curtin College of The Arts
Perth, Western Australia
01.2009

Skills

  • Operational Efficiency
  • Team Management
  • Problem-Solving
  • Excellent Communication
  • Work Planning and Prioritization
  • Scheduling and Coordinating
  • Critical Thinking
  • Risk Management
  • Permit-to-Work Systems
  • Training and mentoring

Certification

  • Advanced Boiler Ticket
  • Western Australian and Californian “C” Driver’s Licence
  • Various High-Risk Licences

Personal Information

Nationality: Australian

References

  • Mr Jeff Thompson, Interface Manager, ATOM, Kwinana Fuel Terminal, +61 456811575
  • Mr Noel Porter, HSE Advisor, ATOM, Kwinana Fuel Terminal, +61 477555376
  • Mr Gary Lamont, PTW Supervisor, Tianqi Lithium, Kwinana Process Plant, +61 418180445
  • Mr Steve Walpole, Operations Shift Supervisor, Tianqi Lithium, Kwinana Process Plant, +61 400 780 253
  • Mr Troi Holland, Operations Shift Team Leader, Alcoa, Wagerup Refinery, +61 404991973

Linkedin

www.linkedin.com/in/celina-sternal-066b3892

Timeline

Warranty Manager

Mayekawa USA
10.2023 - Current

Permit Coordinator

Atom
09.2022 - 07.2023

Permit to Work Officer

Tianqi Lithium
02.2022 - 09.2022

Permit Issiuer and Process Technician

Tianqi Lithium
08.2019 - 02.2022

Process Technician

Alcoa
09.2018 - 08.2019

Bachelor of Commerce - Human Resources

Curtin University

Bachelor of Science - Social Work

Curtin University

Graduated -

John Curtin College of The Arts

Similar Profiles

CREATE PROFILE
Celina Sternal