Celina Hogan Otteson
Ocala
Summary
I am a dedicated and hardworking professional with a strong skill set. I am passionate about hosting and supporting successful events, and I work well both independently and as part of a team. Currently, I am pursuing a degree in Business Management with a concentration in Events. My attention to detail and hospitality experience have enabled me to build strong relationships with guests and colleagues. My skills include record keeping, documentation, planning, policy enforcement, scheduling, and other tasks that support efficient business operations.
Overview
12
12
years of professional experience
Work History
Bartender
The World Equestrian Center - The Yellow Pony
Ocala
05.2021 - Current
- Provided excellent customer service in a fast-paced, high-energy environment.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Trained new bartenders on drink preparation and service standards.
- Engaged with guests to create a welcoming atmosphere at the establishment.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Bartender
Longhorn Steakhouse
Ocala
01.2018 - 06.2021
- Maintained cleanliness and organization of the bar area throughout shifts.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Arranged bottles and glasses behind bar to make attractive displays.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Made friendly conversation with customers to provide enjoyable bar experience.
Restaurant Manager
Hayes Robertson CO. - Fogartys
Key West
03.2014 - 12.2017
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Optimized profits by controlling food, beverage and labor costs.
- Supervised daily restaurant operations to ensure optimal service quality.
- Maintained detailed records of sales transactions and daily shift reports.
Education
Associate of Science - Business Administration And Management
Santa Fe College
Gainesville, Florida, FL05-2026
Skills
- Customer service and hospitality
- Team leadership
- Employee training programs
- Project oversight
- Effective communication
- Inventory control
- Sales strategies
- Quality assurance standards
- Food safety protocols
- Multitasking proficiency
- Memory enhancement techniques
- Financial record management
- Professional demeanor
- Event planning expertise
- Budget oversight
- Time efficiency
- Social media strategy
- Contract negotiation skills
- Staff supervision
- Event marketing tactics
- Workflow optimization
- Digital marketing initiatives
- Business administration acumen
- Event scheduling coordination
- Business growth strategies
- Event sales techniques
- Financial reporting accuracy
- Logistics coordination skills
- Networking strategies
- File management
Timeline
Bartender
The World Equestrian Center - The Yellow Pony
05.2021 - Current
Bartender
Longhorn Steakhouse
01.2018 - 06.2021
Restaurant Manager
Hayes Robertson CO. - Fogartys
03.2014 - 12.2017
Associate of Science - Business Administration And Management
Santa Fe College