CELINA MICHELLE TARAZON
BRAWLEY,CA
Summary
Experienced Office Manager and administration professional with 10 years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
15
15
years of professional experience
Work History
Insurance Agent Assistant
REAL AND RELIABLE INSURANCE SVCS
El Centro, CA
08.2022 - Current
- Responded to customer inquiries and problems to promote great service.
- Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
- Analyzed customer needs and provided best options, upselling products and services.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Researched insurance plans to find good options for clients' needs.
- Answered office phone and emails to schedule appointments, answer questions and document information.
Office Manager
TARAZON TRUCKING INC
BRAWLEY, CA
07.2014 - 12.2023
- Administered payroll and maintained proper documentation of employee personnel.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Prepared documents such as bills of lading, invoices, manifests, safety reports.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
- Prepared and submitted license renewal applications to state regulatory agencies.
Bank Teller
HSBC
MEXICALI, BAJA CALIFORNIA
06.2011 - 09.2013
- Assisted customers by phone and in person by answering banking questions and recommending solutions.
- Opened new accounts and served existing customers based on individual financial needs.
- Promoted and sold banking products and financial services.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Call Center Customer Service Representative
Teleperformance
MEXICALI, BAJA CALIFORNIA
11.2009 - 06.2010
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Education
BBA - Business Administration
UABC
MEXICALI, MEXICO05.2010
Skills
- Accounts Payable and Receivable
- Data Entry
- Documentation and Reporting
- Accounting Support
- QuickBooks Expert
- Excel Spreadsheets
- Microsoft Office
- Customer Service
- Computers and Technology
- Document and File Management
- Professional and Courteous
- Office Equipment Operation
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Insurance Agent Assistant
REAL AND RELIABLE INSURANCE SVCS
08.2022 - Current
Office Manager
TARAZON TRUCKING INC
07.2014 - 12.2023
Bank Teller
HSBC
06.2011 - 09.2013
Call Center Customer Service Representative
Teleperformance
11.2009 - 06.2010
BBA - Business Administration
UABC
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