Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Celinda Bailor-Herpy

Pierpont,OH

Summary

Proven Operations Manager with a track record of enhancing operational efficiency and increasing profit at NWH. Excelled in strategic planning and team leadership, significantly reducing operational costs. Skilled in process improvement and staff development, adept at fostering cross-functional collaboration and maintaining compliance. Achieved a notable reduction in workplace accidents through rigorous safety protocols. No lost time accidents in 20 years and no recordable injuries for 10 years

Overview

29
29
years of professional experience

Work History

Property Manager

Self-employed
04.2021 - Current
  • Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues promptly.
  • Resolved conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
  • Improved guest experience with thoughtful touches such as welcome baskets and personalized notes upon arrival.
  • Accommodated last-minute requests to address guests' needs, achieving top guest satisfaction and repeat business.
  • Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest's stay.
  • Enhanced guest satisfaction by providing personalized recommendations for local attractions and dining options.
  • Maintained high occupancy rates through effective marketing strategies on various online platforms.
  • Maximized revenue potential by adjusting pricing strategies based on market trends and demand patterns.
  • Ensured compliance with all local regulations and laws of short-term rentals, including obtaining necessary permits and paying required taxes promptly.
  • Increased repeat bookings by fostering strong relationships with previous guests through excellent customer service and communication efforts.
  • Monitored guest reviews closely, addressing any concerns or areas of improvement promptly to maintain high ratings consistently across multiple platforms.
  • Premier host status within the first year

Operations Manager

NWH
04.1996 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Increased profit by streamlining operations.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Education

High School Diploma -

Tidioute Hunter Memorial High School
Tidioute, PA

Associate of Arts - Social Work

Pitt University
Titusville, PA

Skills

  • Problem-Solving
  • Team Leadership
  • Operations Management
  • Customer Service
  • Operational Efficiency
  • Decision-Making
  • Employee relations and conflict resolution
  • Inventory Management
  • Operations Oversight
  • Policies and procedures implementation
  • Performance monitoring
  • Employee Motivation
  • Goal Setting
  • Maintaining Compliance
  • MS Office
  • Workflow Optimization
  • Project Leadership
  • Process Improvement
  • Health and safety compliance
  • Continuous improvements
  • Quality Assurance Controls
  • Assignment Delegation
  • Cost Reduction
  • Risk Management
  • Cross-Functional Collaboration
  • Unsurpassed work ethic
  • Forecasting and Scheduling
  • Document Control
  • Building and Facility Management
  • Supply Chain Management
  • Expense Reports
  • Budgeting and forecasting

Accomplishments

  • Demonstrated skill and career growth by being promoted four times in 28 years.
  • Increased production by 87% in the first year of promotional role.
  • Successfully Implemented Safety goal of less than one target achieved target resulting in a 20 no lost time accidents and 10 year no recordable rate by implementing morning stretch program, Multiple safety training programs, morning toolbox talks and accountability.
  • Successfully implemented Continuous Improvement projects and trainings, autonomous maintenance, M-pulse maintenance program and 5 S resulting in a 25% increase in uptime.
  • Successfully created a more diverse work environment by recruiting and hiring diverse candidates.
  • Maintained occupancy rate at 100% for five of Twelve months three years in a row.
  • Achieved Premier host status in the first year.

Timeline

Property Manager

Self-employed
04.2021 - Current

Operations Manager

NWH
04.1996 - Current

High School Diploma -

Tidioute Hunter Memorial High School

Associate of Arts - Social Work

Pitt University

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Celinda Bailor-Herpy